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Brian Fuller was excellent. However, the people or systems that process the booking left one of our party off the list for flights despite including him in the accommodation package etc. Additionally when Ski Olympic sent their invoice through, the wrong people in the party were listed with ski carriage. Though Brian was excellent and very quick to correct these errors, either problem could have had a significant negative impact on our trip if we had not identified them. I have booked numerous trips through Igluski before, this is the first time I've encountered such process errors.
great thanks ..
Richard was very helpful and the process was quick and easy
efficient and friendly service, questions answered promptly
Talked to 3 advisors who helped me with the options available on a specific departure date.
2.5% charge on credit cards a bit disappointing. Otherwise OK.
So far excellent.
Delighted with the guy's attitude & personal nature of his comments & interaction; would certainly come back to you again.He even told me that we were paying a £5 surcharge over the Espirit prices, but as he had called me twice & discovered a better deal than I could find, including cheaper local airport flights I was more than happy with this. A big thumbs up to Paul Easton
Excellent service, from Laurianne, She understood what we were looking for straight away, offered appropriate suggestions, was able to give good advice and was friendly and efficient.
Excellent service, communication and information from Lucille who looked after my booking. She was excellent from finding the deal all through the booking process and kept me informed throughout. I will definitely be booking with you guys again, thank you!
Great. Got what I wanted with no fuss. No heavy push of add ons either
The sales rep I spoke to was called Alex. He provided a phenomenal service and spent a lot of time to ensure he found us the best possible deal for our (student) budget. After finding an ideal holiday, he was also able to give some helpful advice on the resort "Les Deux Alpes" from his own personal experiences. Thanks to the ease of booking and Alex's work, I would most definitely recommend Iglu Ski to friends and family, and it would be my first port of call for future ski holidays.
Great value and easy to deal with. Called several times throughout the day and the same person answered each time. I like that.
Easy booking and Damien was a great help
Good service, always able to speak to an operator within a short period of time and the staff have always been very helpful.
Phillip Wright was very efficient and helpful with our booking
Excellent customer service provided by Jakeg
Excellent service, Ned the sales assistant very helpful and knowledgable about resorts and hotel options. Would definitely deal again.
Very pleased with the whole booking process. Christian Boyd was super helpful and sorted out all my queries and amendments quickly.
Very friendly & informative, however failed to advise their was additional forms to fill out to secure the flights.Our response:Sir - thank you for your feedback. I suspect you are referring to the Airline Passenger Information required by some but not all of the operators that we use. I agree, it's worth our staff reminding customers of instances where these will be despatched so that customers may look out for them.Kind regards
PeterOur response:Sir - thank you for your feedback. I suspect you are referring to the Airline Passenger Information required by some but not all of the operators that we use. I agree, it's worth our staff reminding customers of instances where these will be despatched so that customers may look out for them.Kind regards
I was very pleased with the service I received. Sam was very helpful and nothing was too much trouble.
Tom Osborne helped us to find a good ski trip in quick time and was very helpful when we wanted to make further changes to the booking.
Guy was very helpful. He answer all my questions with the best he knows.
Thanks again to Damian James for help and planning giving us another great holiday in Flaine.
Friendly prompt service, open long hours especially at the weekend which is why we booked through Iglu rather than competitors. Only problem was background noise which made it slightly difficult to hear.
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