Cheap ski holidays in hundreds of ski resorts worldwide.
The two operator's I spoke to were very helpful
it was the fact that the holiday I was interested in was outsourced by ski wkend I think
and they messed things up and wanted to change a 4night stay into a 7night
I didn't want 7night and that was not as advertised
Fantastic service, and the girl who took my booking on the phone was 10/10.
I was very worried about on line issues when booking my holiday but it has proven within the last 24hrs that you are a legitimate on-line provider, My certificate of booking sent within 24 hrs and ATOL protected was very important
Very pleased to have my holiday in safe hands
Very good levels of service.. Harriet was quick and efficient and took out a lot of the trouble of sorting out the skiing holiday. Thank you.
So very friendly and easy to deal with. Thanks Richard!
Booking was relatively quick and easy, staff were friendly & helpful, but I haven't been on the holiday yet, so can't comment on the quality of the product! So far, all good.
Helpful and knowledgeable agents who helped find a perfect holiday made a big difference over just booking on line
I have to say Guy @Igloo could not have been more helpful.
He answered all my queries and got back to me exactly when he said he would.
Great prices and lovely helpful staff on the phone
Good service on the phone. Options discussed ,not rushed.
I was very pleased with the service, the sales man on the phone was very helpful and efficient we will use them again
All members of the booking team I spoke with were excellent, very polite and helpful. First time we have used Iglu Ski, much better than many of the other similar companies we have travelled with.
Jake was excellent although await an e mail form him with some ski hire details
ned muir returned phone call and sorted out are hoilday immediately excellent service
This Company offered us a good ski package at a good price and eventually we got it booked. The service was good in part however the process was arduous and more difficult that it should have been. Having initially looked at what was available on their website, I then rang them for more information. Even though the website said some chalets were available, their customer services told me they actually weren't. However, they offered me a few alternatives that didn't appear on their website. I then had an email from 2 different agents asking me if I had had any further thoughts about them. By this time I had decided to book one of their chalets and emailed both agents telling them that, and asking if one of them could contact me to confirm the booking. Although this was over a weekend and one of the agents said they were working all weekend I had no response. I was abroad at the time and not able to phone so on Monday morning I rang them to be told the accommodation I wanted had gone. This was very disappointing. They then offered me even further accommodation that was available and not on their website, and eventually we got it booked. I also had to ask them 2/3 times to confirm the answers to questions I had asked them, relevant to the booking. So although I am now happy with the accommodation we have booked and the price, the process was arduous and a bit of 'the left hand not knowing that the right hand was doing'. If you book with this company do it by phone as they are not very quick to respond to email.
I dealt with Mark Francis who was so fantastic to deal with, he was very friendly, knowledgeable and helpful. I look forward to making my next booking with him.
Very professional and informed service that was able to offer discount over and above primary supplier.
Fast and efficient email confirmation received post booking.
Hi, I recently booked a weeks ski trip with Igluski. Usually I am a bit sceptical of booking holidays with companies I haven't booked with before but = I was really impressed with the service from Nigel Occonnell who was able to answer all my questions and was very helpful regarding the booking. I felt we have got a bargain ski holiday and I did a lot of searching for deals and am very much looking forward to the trip and taking part in some additional outdoor activities that Nigel sent through a list of to choose from. kate
The customer service I recieved was very good and replied to me very quickly would def use again
great customer service
Extremely helpful & friendly adviser. Did what he said he would do, when he said he'd do it. Great service.
friendly and efficient service. used iglu before - will do it again.
Really helpful advice and quick to find what we wanted. Nearly always able to contact person dealing with our enquiry.
I use Iglu for most of my ski holiday bookings, usually two trips a year with group numbers ranging from 4 to 24. Never had a problem.
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