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friendly service and helpful web site
Very quick reply to my email. Good knowledge of the accommodation.On 13-Jul-2014 the customer changed their rating and added:Was contacted back after leaving a message very quickly.
Not quite Good, some good and some poor!
Excellent at helping you find your holiday of choice.
Poor at booking confirmation and administration, spelt my name incorrect had to process documents three times, then got the wrong flights which caused another processing error
Very helpfull and patient . Good deal for party
I cannot rate my first experience of Iglu highly enough. I was looking for a specific "something" but wasn't really too sure what that "something" was! I received impartial recommendations and Philip wasn't (or at least, didn't give the impression of being) troubled when I changed my mind and asked for other options & suggestions! Once I'd narrowed down my choice to two, he again gave expert advice, helping me to decide which would be the best option for me. We have ended up with a holiday that we are much looking forward to, with a company we can trust, with flights from a local airport and in our favourite of all resorts. Thank you Philip & Iglu!
I tried several other operators before contacting Iglu ski and found them massively more helpful.
The service has been excellent, I would definately recommend Igluski.
As far as is possible to judge so far.
Good friendly service, and excellent group discounts. Found the person helping me wasnt as helpful as people i have has previously and was a little rude and impatient with me - I was spending 4.5 grand and so I think i should be allowed to umm and ahh oh the phone for a few moments. He was a nice guy though overall and was pretty helpful.
Overall very happy.
This is the 2nd time of using Iglu and I find their service wonderful in all aspects
Cynthia from Iglu was extremely knowledgeable and helpful. Also very quick to respond to e-mail.
Helpful service and quick and easy transaction
Fast and efficient.
Excellent service, especially by Felix who was very helpful and informative.
Hans was super helpful, would book skiing through him again!
I have been with Iglu ski for a few years now but do feel as though I have been deceived this time around. When asking how much it would cost me for two people over Christmas I was sent an email quoting £1, 169.00 which I accepted. But when they took my visa card and sent me the invoice it was £1, 229.00 a person. When I phoned up they said they had brocken it down for me, but I think they should have been up front at the start and told me how much the original price was?
Mrs F De La Haye
Adrian was very helpful . Knowledgable with his resorts and opinions and think we have picked the right hotel with his help. We are all looking forward to our skiing holiday.
Quick to respond to email enquiry, no queues on the phones. Brilliant prices.
Always first class service and a pleasure to deal with.
Very good service, very friendly and knowledgeable.
We were looking for 3 single rooms in a ski resort which are quite hard to find. Iglu came up with what appears to be a good suggestion. It remains to be seen how good it really is when we get there.
Excellent service from Adrian. Very efficient and helpful, even sorting the complication of an odd number in my group! Got a fabulous rate, due to
England still being in the World Cup. Unfortunately that won't apply now!! Thank you Adrian.
Troy was very helpful and patient with our mixed group of requests. Really good service without being pushy
Adrian (senior sales advisor) could not have been more efficient!
He responded to my email immediately and we had booked our holiday (for 11 people, flying from different airports and with specific requirements) within a week!!
This is the 4th time I have used Iglu to book our group skiing trips and I will definitely be using them again.
Prices are very competitive and the service is second to none!
Well done Iglu :-)
Very polite operative, explained every thing very well, No issues whatso ever.
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