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98% of our customers give us good ratings (3715 reviews)
Date Product Score Comment

Ski holidays in Hotel La Torre in Sauze d'Oulx.

The service from Guy was very good. The hole booking process on the phone was easy and quick.the only negative things were not much information was was given about future info from Nelsons and there was no info about ski hire and lift passes on your web site.


Ski holidays in Chalet Altesse in La Plagne 1800.

Jake Keyte -excellent, very professional.


Ski holidays in Chalet Morille in Belle Plagne.

easy to work with, pleasant, and thorough,


Ski holidays in Chalet Natalia I in Meribel-Mottaret.

Very good service from Damian, with good follow up, offered options but was restrained in pushing them,


Ski holidays in Gasthaus Pramstraller in Mayrhofen.

All I've done is book a holiday with them so there's not much to say, however Lisa was polite and efficient so no complaints


Ski holidays in Hotel Berghof in Mayrhofen.

Helpful agent but was a bit annoyed he could not hold the holiday for us or even take deposit while I collected money from other group members. The result of this was an extra £30pp on our holiday despite booking and paying in full less than 24 hours later...


Ski holidays in Ski Lodge Aigle in Tignes Le Lac.

Harriet, the lady who dealt with my booking was 100% excellent. Very nice, knowledgable and helpful. A credit to her employer.


Ski holidays in Chalet Phoenix in Val Thorens.

Full marks to Rufus Bisson at igluski - friendly, efficient and thorough


Ski holidays in MPM Sport Hotel in Bansko.

quick easy and polite service on the phone. well done and thanks


Ski holidays in Chalet Les Eterlous in Alpe d'Huez.

Encouraging and easy to talk too


Ski holidays in Chalet Gemeaux in La Plagne 1800.

I dealt with Ian Weir who was excellent and could not have been more helpful, thanks!


Ski holidays in Hotel Ferienhof in Mayrhofen.

This is the second time we've used illusion and the staff are very helpful and friendly. It was Ella help that made me choose our destination


Ski holidays in Chalet Beau Vallon in La Tania.

Helpful, knowledgeable and efficient. I've used them before and I'll do so again


Ski holidays in Chalet Des Cimes in Belle Plagne.

Justin was very helpful and made the process very easy.


Ski holidays in Chalet Chardonnet in Tignes Le Lac.

Good and helpful telephone manner. Only negative comment was that the Iglu representative did not know the full offering - ski hire was offered and then subsequently a further telephone call removed this as this wasn't being offered a part of this particular package. To be fair the error was handled well and options were offered - we all make mistakes, its how we deal with them that is important.


Ski holidays in Chalet Le Lac Blanc 1 in Alpe d'Huez.

Positive people, slightly lacking in experince


Ski holidays in Hotel Elizabeth-Rose in Mayrhofen.

Both staff members (Marco & Jim) we spoke to were polite and helpful.


Ski holidays in Chalet Hotel Dahu in Courchevel 1850.

Find very good , helpful, quick


Ski holidays in Chalet Tichot in Tignes Val Claret.

First class service from Rufus


Ski holidays in Chalet Chanterelles in La Plagne 1800.

Excellent, personal service


Ski holidays in Hotel Ferienhof in Mayrhofen.

So far anexcellent experience


Ski holidays in Chalet Club Les Gourmets in Morzine.

Great customer service & a good deal. Will definitely use again.


Ski holidays in Le Chamois d'Or in Val Thorens.

Christian was very helpful, knowledgeable and listened carefully to what I was asking for. The other person I spoke to was Sam who took my payment. I felt they were both very good at their jobs.


Ski holidays in Hotel Pension Wieser in Filzmoos.

Used Iglu years ago - they were great then. First time back skiing, phoned them up and got great advice and service from Helena. Still great! Highly recommend Iglu to anyone.


Ski holidays in Chalet Le Sommet in Val Thorens.


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