The service I received was first class. The Customer Service Officer was extremely helpful and very professional. I will definitely use Iglu Ski again.
Very helpful and got us a good deal
i was looked after very well by Jake Keyte. It was quite a stilted process from my end, with a number of my party deciding very late on that there was a problem with the booking dates. jack was accommodating to this, and in the end helped me in changing the chalet size at the last minute and getting us a very good deal on both packages we were considering.
Helpful and friendly, easier and quicker than doing the booking online..
Happy with the booking, however when coming to add an extra I was promised 3 phone calls back which I never got. Otherwise would've been an excellent.
Very helpful efficient and friendly
Have used Iglu three times before now and always have a good experience.
I cannot recommend Iglu Ski enough, Jake has continually gone out of his way to help us and definitely went the extra mile. There are plenty of companies out there who claim to specialise in taking the stress out of family skiing, but Iglu Ski are one of the few to deliver right form the get go.
Very helpful with planning the ski trip. Also patient enough to call Australia at the right time
After initial enquiry was impressed by speed with which team leader got back to me.
Booked chalet (not the one I had hoped for which although showing it was available, was not) but was somewhat unnerved to find that having paid the deposit it was still being advertised later that evening - and apparently at a special offer price! My contact explained reasons. Perhaps they need to review how they up-date availability on their site.
Helpful, but not overly warm.
Very helpful when I rang to confirm information on the website, and held the holiday until I could check with my fellow traveller that this was the booking for us, which took a couple of hours.Gave reassurances over my concerns about the detail of the holiday on the Inghams site, compared to that of Igluski, yet they were one and the same thing, which was confusing.... Very personable agent who was very helpful, and made the difference to me booking with yourselves, well done Beth!
Richard knew the hotel & resort and provided a simple and professional service
Always replied to my questions quickly and extreamly helpful.
Prices on deal don't mach at all, holiday pack was with buy on ski pass and get another free, on advert prices £157.95 , and I paying £268.00 I don't think is good deal.Try to contact agency regarding prices no reply.Our response:Sir - thank you for your feedback in this instance and I am sorry for any confusion. I've asked that our website be searched and any information pages giving indications of lift pass prices are updated.
I am concerned that you say that you have had no response to your queries as this strictly isn't the case. You raised a query and my colleague contacted you and had a conversation with you on this matter, again apologising and confirming that the lift pass price provided on booking was correct. In order to demonstrate such, he referred you to the Jungfrau region tourist office website which show that lift passes are sold for €291.00 each and obviously under the terms of the offer you receive two passes for this price.Best Wishes
I have used IGLU for many skiing holidays. The service is always great. I have booked 2 trips for 2017 through Justin and as usual he was excellent to deal with.
Really good service from Philip. Felt he went the extra mile with regards resort information and services. Looking forward to our holiday
Informative and quick
prompt, helpful service, got things done quickly, no 'hidden' surprises, responsive to making corrections.
Great service from Scott- knowledgeable and responded to all calls and resulting questions. However, I do think that the company pound/euro exchange rate could be adjusted more live time regularly. I got 1.13 rate when FT showing 1.17.
We are just back from an Iglu cruise break so we are cross service users.
Damian was a great help very knowledgeable and if the holiday is half as good as the booking experience we will be extremely happy.
Make a record of returning customers. I remembered you guys from a fantastic trip to Chamonix about 4 years ago and I replied to an email campaign then we had to start over again. REMEMBER RELTIONSHIPS ARE KEY AND NEED TO BE RESPECTED AND APPRECIATED XXX GOOD LUCK TO THE WHOLE TEAM AT IGLU X Joe
Phoned Friday and spoke to Justin who was helpful then phoned his direct no on Monday to book left a message to come back to me, never had a return call so called main number and a girl said as I started to deal with Justin I would have to talk with him, she put me through then was able to sort out. Not an issue with Justin but as flying out of Southampton no space for my ski equipment! I still want to take but has left me to try and push with airline would have been a better service if he could keep trying and let me know.
Have been to this resort many time with Alpine Elements but trying you out as they cannot do just the week as you are able to offer.
Friendly, knowledgable and efficient service!
Very efficient and effective
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