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quick and responsive. Spent time to get us what was likely to be the best room in the hotel to meet our needs which was appreciated.
excellent service and extremely helpful.
Only booked so far, not had the holiday, but booking felt quite personal and friendly and they seemed to be knowledgeable, so far, first rate service and I would definitely book with them again.
Great fast response to email and questions
Nick who dealt with me was very helpful and had excellent customer service.
Very helpful, knowledgeable and friendly. Couldn't ask for more from a travel agent .... and many others fail badly!! Will definitely recommend Iglu and use again.
Excellent. quick, knowledgeable and friendly.
Very easy to navigate the site, staff were helpful and called when they said they would and the actual booking process was incredibly straightforward. Excellent user experience overall, would defintiely book through Iglu again and would recommend to friends.
Very happy i got with the service from Phil Wright
friendly service and helpful web site
Very quick reply to my email. Good knowledge of the accommodation.On 13-Jul-2014 the customer changed their rating and added:Was contacted back after leaving a message very quickly.
Not quite Good, some good and some poor!
Excellent at helping you find your holiday of choice.
Poor at booking confirmation and administration, spelt my name incorrect had to process documents three times, then got the wrong flights which caused another processing error
Very helpfull and patient . Good deal for party
I cannot rate my first experience of Iglu highly enough. I was looking for a specific "something" but wasn't really too sure what that "something" was! I received impartial recommendations and Philip wasn't (or at least, didn't give the impression of being) troubled when I changed my mind and asked for other options & suggestions! Once I'd narrowed down my choice to two, he again gave expert advice, helping me to decide which would be the best option for me. We have ended up with a holiday that we are much looking forward to, with a company we can trust, with flights from a local airport and in our favourite of all resorts. Thank you Philip & Iglu!
I tried several other operators before contacting Iglu ski and found them massively more helpful.
The service has been excellent, I would definately recommend Igluski.
As far as is possible to judge so far.
Good friendly service, and excellent group discounts. Found the person helping me wasnt as helpful as people i have has previously and was a little rude and impatient with me - I was spending 4.5 grand and so I think i should be allowed to umm and ahh oh the phone for a few moments. He was a nice guy though overall and was pretty helpful.
Overall very happy.
This is the 2nd time of using Iglu and I find their service wonderful in all aspects
Cynthia from Iglu was extremely knowledgeable and helpful. Also very quick to respond to e-mail.
Helpful service and quick and easy transaction
Fast and efficient.
Excellent service, especially by Felix who was very helpful and informative.
Hans was super helpful, would book skiing through him again!
I have been with Iglu ski for a few years now but do feel as though I have been deceived this time around. When asking how much it would cost me for two people over Christmas I was sent an email quoting £1, 169.00 which I accepted. But when they took my visa card and sent me the invoice it was £1, 229.00 a person. When I phoned up they said they had brocken it down for me, but I think they should have been up front at the start and told me how much the original price was?
Mrs F De La Haye
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AAA Large Online Travel Agent of the Year 2013