Brilliant customer service from Ethan
Jim the guy I spoke to was very helpful and knowledgeable on the area that I wanted to book for our skiing holiday . It's the second year running I have used iglu. I will definitely be using them again next year .
Kind regards John jenkins
Good company and efficient service
Great friendly service
Got ther in the end ... After offering me a price . Then calling me a fibber . I got the price I wanted . Good job for recorded calles . But just hope my name is spelt correct on my ticket . As it not spelt right on here . I have rang twice to say .. Utherwise holiday booked ..Our response:Sir - thank you for your feedback in this instance. I would like to assure you that we did not call your honesty into account. We simply had to establish the nature of the deal that you had been given during the course of a separate enquiry. Apologies for the miss-spelling. This has been corrected.Best Wishes
They know there stuff and the information received after booking is great.
Christian was very helpful indeed
One miscommunication on deals which is why not 'excellent' but overall rally great service!
Wayne was really helpful at giving us options that fitted our schedule and budget. We were pretty slow at making decisions but didn't feel hassled by him? Just supported.
Excellent customer feedback and extremely helpful, rang us back when they said they would which is a huge plus in my book
Was very impressed with their ability to track down the best price on our recent ski holiday booking. Having been frustrated multiple times with clicking through other companies online booking systems only to reach a page where a problem occurred it was great to be able to speak to a knowledgable human who made note of our specific preferences and requests and ensured these were achieved at the best possible price. We will definitely use them again and recommend them to others as the time and money savings combined with friendly, knowledgable service is fantastic!
The booking process was as smooth as it could have been. I spoke to Helena who was most helpful, informative and knowledgeable. I quickly had an estimate of costs, was able to discuss it with my husband and then phone back the next day and speak to Helena again, slightly modify our requirements and then book.
We then added another friend onto the booking the day after. Nothing was too much trouble. Simples!
Very good service and easy transaction
Brilliant outgoing staff, Rufus really made the effort, will definitely be booking through Iglu in the future
I dealt with Marco Marini and found him to be very helpful and no request I made was too much trouble for him.
Megan was fab...really attentive and quick to respond
Excellent service. Very attentive and got our holiday sorted very quickly.
Easy to deal with and very professional.
Nothing was too much trouble. Remembered who you were. Great at returning calls especially if cut off
Great communication throughout, answered all questions. Kept looking for alternatives when numbers in the group changed!
Very efficient and returned the call once all the details were sorted out.
I had very specific requests for flights and rail transfer and whilst this could not all be accommodated it was well investigated
I dealt with Jim Hardy who was very proactive and followed up on things. He was on top of things without being pushy and is ultimately the reason I booked.
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