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020 8542 6658
97% of our customers give us good ratings (3268 reviews)
Date Product Score Comment
09-Aug-2015

Ski holidays in Hotel Himalaia-Soldeu in Soldeu el Tarter.

Professional and polite

09-Aug-2015

Ski holidays in ClubHotel Rois Mages in Montgenevre.

Great prices and friendly customer service. Unfortunately an error in collecting our payment was made by Iglu which left us for half a day without any funds due to overdrawing our account. I don't feel compensated sufficiently as iglu only offered an apology and refund. This sort of mistakes should be compensated financially.

08-Aug-2015

Ski holidays in Chalet Hotel Rosset in Tignes Le Lac.

Fine

08-Aug-2015

Ski holidays in Listel Hotel in Whistler.

Had to keep chasing up these guys and I'm spending 3k with them!!!

Our response:
Sir - I agree that you shouldn't have to be following up all the time, please accept my apologies. I know that you've last spoken with a member of our team in the past couple of days. I therefore hope all is in hand.

Best Wishes

Peter

08-Aug-2015

Ski holidays in Chalet Hotel Le Savoie in Val d'Isere.

Thomas was very helpful and responsive

08-Aug-2015

Ski holidays in Hotel Ferienhof in Mayrhofen.

Extremely helpful staff

08-Aug-2015

Ski holidays in Chalet Atlas in Tignes Le Lac.

Really pleased with the service received from Igluski - Justin was really helpful and responsive and found us a great chalet.

07-Aug-2015

Ski holidays in Residence Ours Blanc in Les Deux Alpes.

I found Nigel really helpful. He quickly answered all my questions and explained everything clearly. When some changes needed to be made he was quick to do that which was much appreciated. He also sent me some information on the ski area we were going to as it was our first trip there. He also advised us around ski carriage which we wouldn't of even thought of without him! Also, very well priced. Would definitely use Iglu Ski again. Thanks!

06-Aug-2015

Ski holidays in Chalet Cascades in Courchevel 1650.

Double price for half term . RIP OFF.

05-Aug-2015

Ski holidays in Chalet Hotel Le Dome in Tignes Les Boisses.

Our customer service person just made everything as simple as possible. He took our requirements and preferences - made some suggestions and called when he said he would = ski holiday sale

05-Aug-2015

Ski holidays in Hotel Oswald in Selva.

Friendly and courteous, nice to deal with!

05-Aug-2015

Ski holidays in Hotel Kramerwirt Annexe in Mayrhofen.

I found Nick asked enough questions to understand my holiday requirements. I also spoke with others in the office that didn't take the time to understand so the suggestions I received weren't as suitable.
Thanks Nick.

04-Aug-2015

Ski holidays in Chalet Hotel Champs Avalins in Val d'Isere.

Website easy to navigate and when I spoke to their adviser Laurianne she was really helpful, patient and knowledgeable.

04-Aug-2015

Ski holidays in Hotel Cristallo in Sestriere.

Good knowledge and speedy reply. Helpful when fulfilling our requirements

03-Aug-2015

Ski holidays in Hotel Schonegg in Zermatt.

I spoke with a customer services lady named Harriett who was very helpful and informative. She promised to help with my request for an extra room and kept me informed by email and phoned me at home.
Very easy to book the holiday and get the extra room that wasn't showing as available.
This is the second time I've used Iglu to book my skiing holiday. I can highly recommend this company.

02-Aug-2015

Ski holidays in Hotel des Dromonts in Avoriaz.

Jake answered my email enquiry promptly and sauced other ski accommodation to give me a good knowledge of costs in avoriaz

01-Aug-2015

Ski holidays in Chalet le Lac Blanc 2 in Alpe d'Huez.

Elliott was pleasant and helpful.

31-Jul-2015

Ski holidays in Chalet Hotel Dragon in Cervinia.

Excellent service from a knowledgeable agent Justin Pickford

31-Jul-2015

Ski holidays in Chalet Hotel Parc Victoria in Cortina.

Excellent service, communication, follow up, in all a pleasant experience - Well done!

31-Jul-2015

Ski holidays in Hotel Galli in Livigno.

Service was very good.

30-Jul-2015

Ski holidays in Chalet Ecureuil in Val d'Isere.

Cant fault the chalet found for my party. Full package supplied including ski hire and ski passes which made the booking smooth. Will recommend and book again.

29-Jul-2015

Ski holidays in Chalet Le Lac Blanc 1 in Alpe d'Huez.

Patient and well mannered tour operators (Elliott). Would highly recommend

29-Jul-2015

Ski holidays in Hotel Plein Sud in Serre Chevalier.

Christian was superb in negotiating with Inghams and the hotel owner to source me a twin room for single occupancy use. I have always booked my ski holidays directly with the tour operator but failed on this occasion. Will definitely use Iglu in the future.

28-Jul-2015

Ski holidays in ClubHotel Rois Mages in Montgenevre.

Spoke to several different people over a few days. My details were not known to any but the original lead person I spoke with. A receipt for my deposit being paid had to be requested twice.
Lead person, Thomas, very positive and helpful and apparently interested in me as a customer.

28-Jul-2015

Ski holidays in Piolets Park & Spa in Soldeu el Tarter.

Very helpful young man called Philip took my call, he went over veery thing very clearly. A good experience.

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What our customers say

"I was so impressed with the way Laura handled my initial call that as soon as I got home I decided to forget all of the other agents and companies and call her straight back and book the holiday.
Thank you again Iglu for being so user friendly and more importantly thank you to Laura for being such an asset to your company and the sales profession."