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97% of our customers give us good ratings (1906 reviews)
Date Product Score Comment
20-Oct-2014

Ski holidays in Chalet Hotel Sapiniere in Chamonix.

Well informed and helpful

20-Oct-2014

Ski holidays in Chalet Hotel Le Dome in Tignes Les Boisses.

Excellent service. Highly recommend

20-Oct-2014

Ski holidays in Chalet Ariondaz in Courchevel 1650.

Very good and helpful. Very nice girl and very polite

20-Oct-2014

Ski holidays in Chalet Hotel Le Dome in Tignes Les Boisses.

Easy website with clear information. Very helpful on the phone.

20-Oct-2014

Ski holidays in Hotels Tremplin & Eterlou in Meribel.

Holiday was booked without hassle.. Process was easy and explained. I would rather book directly online but over the phone was fine.

19-Oct-2014

Ski holidays in Hotel Himalaia-Soldeu in Soldeu el Tarter.

Good service offering discounted skiing holiday. Just what we wanted!!

19-Oct-2014

Ski holidays in Club Med L'Alpe d'Huez (La Sarenne) in Alpe d'Huez.

Thank you Alex for sorting this out within 24 hours
It was a pleasure dealing with you
Very helpful and knowledgeable
Great customer service !!!!
Used Igluski twice now and the customer service has been spot on will definitely use Igluski again

18-Oct-2014

Ski holidays in Chalet Estrella in Courchevel 1650.

Obliging and helpful

18-Oct-2014

Ski holidays in Hotel Himalaia in Pas de la Casa.

BOOKED A CERTAIN HOTEL & TRAVEL OPERATOR CONFIRMATION HAS SHOW N A DIFFERENT HOTEL IN A DIFFERENT RESORT!!!!!!!

Our response:
Sir - Please accept my apologies for this and any subsequent misunderstanding. I know that you currently liaising with my colleague and we'll do our utmost to get this rectified.

Kind regards

Peter

18-Oct-2014

Ski holidays in Chalet Flo in Morzine.

good

17-Oct-2014

Ski holidays in Chalet Frieda in St Anton.

service so far great mostly by phone and email very helpful all round . But we have not had the holiday yet so i hope this is matched in St Anton THANKS

17-Oct-2014

Ski holidays in Chalet Camille in Tignes Le Lavachet.

i'm rarely Impressed, however Iglu folk (Mark this year) have never failed to get it, get it right, and keep getting it right, which is why I keep giving them business.

Good stuff

17-Oct-2014

Ski holidays in Park Place Lodge in Fernie.

Elliot has been very helpful in helping us find the right holiday.
Thanks you
Simon Thom & Jonny Booth

17-Oct-2014

Ski holidays in Chalet Chaberton in Montgenevre.

Lucy was very patient in dealing with our requests, she was knowledgable about resorts and spent time to find , what we hope should be the ideal ski holiday to match our needs. Excellent personal service.

17-Oct-2014

Ski holidays in Edelweiss Hotel in Sauze d'Oulx.

Excellent when directly on phone
Would be good to know secondary operator earlier
Would be good to get direct line showing when have missed call so can just call bavk rather than look for where wrote direct line in prev messages

16-Oct-2014

Ski holidays in Chalet le Lac Blanc 2 in Alpe d'Huez.

Nick the telephone contact was extremely helpful despite us changing the dates and numbers of people going on the holiday.

16-Oct-2014

Ski holidays in Hotel Les Champs Fleuris in Morzine.

Great service, Nathan who we dealt with was friendly, polite, knowledgeable and did us a great deal in record time.

16-Oct-2014

Ski holidays in Club Bellevarde in Val d'Isere.

Excellent, informative, helpfull and friendly! What more could you ask for!

16-Oct-2014

Ski holidays in Euro Ski Hotel in Soldeu el Tarter.

User friendly. Jake the ski advisor made the booking experience pleasurable. Also amendments were handled effortlessly. Would use again.

16-Oct-2014

Ski holidays in Edelweiss Hotel in Sauze d'Oulx.

when I phoned up to buy my hoilday I had the all the info online and I just wanted to book it, however I was put on hold for a few minutes so the salesperson could tell me the price, when I could see this on the internet. I was put on hold a few times for things like this, without a proper explanation. Maybe the internet connection was slow? but it seemed liked the sales person didn't know what they were doing. When I got the confirmation email, the airport was wrong so I had to phone up again. I phoned up customer service to rectify this (although I should've phoned sales, I didn't realise) and didn't get a call back until half an hour later. It is typical that the sales people answer the phone straight away, but once they have your money you're made to wait in a long queue for customer service. I did like the call back facility though.

Our response:
Madam - We're all very excited about the upcoming ski season and we're delighted to have a number of new members of staff coming from the slopes to our offices. I am therefore sorry that the booking was not as smooth as it is usually on this occasion, though be assured that we continue to have your best interests at heart.

Kind regards

Peter

16-Oct-2014

Ski holidays in Club Med Wengen in Wengen.

very pleased with service by internet and phone

16-Oct-2014

Ski holidays in Residence Ours Blanc in Les Deux Alpes.

Great service. Didn't take long to book. Jake Keyte, in particular, was very helpful in securing us a room at short notice.

The only negative thing is that you often have to be on the phone a while before you get hold of the right person.

16-Oct-2014

Ski holidays in Hotel Les Lutins in Les Deux Alpes.

Easy to use website. Shows deals from different package providers. Makes searching much quicker

16-Oct-2014

Ski holidays in Chalet Hotel Les Cimes in Alpe d'Huez.

Good but even though I gave my address at time of booking it didn't make it onto the invoice and I got a phone call from a very pleasant woman with very bad English and had to spell it out letter by letter. Also I asked for ski hire and ski passes and that didn't make it onto the invoice either...

16-Oct-2014

Ski holidays in Chalet Emeralde in La Tania.

We've booked our ski holiday through Iglu for the past few years. They are always friendly, helpful and efficient.

Book with Confidence. We are ATOL Holders and members of ABTA for your financial protection.
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