Richard Parkinson was great to deal with, he came back quickly with answers to all queries and was very competitive on price.
So far, and our experience has not gone beyond the booking stage, but that has worked very well - the website worked well, we made an enquiry and the response was immediate (on a Sunday), with a full set of information and recommendations. The booking confirmation process has been swift, complete, efficient and response.
Great service, really pleased
Damian was extremely helpful very easy booking our holiday via phone
Absolutely excellent service I received from Thomas. He gave me invaluable advice and I cannot wait for our holiday. Thomas listened and understood our needs. We are two families and have not had a holiday together for a few years and this is likely to be our last (before we are joined with other halves)
I look forward to sending a post card saying how delighted we are.
The person helping me was doing his best but his phone connection was so bad I could hardly hear him. A very uncomfortable and nerve wracking experienceOur response:Madam - I am sorry to read that you had problems hearing our team member. It appears to be an isolated issue and I'm checking with our IT team that the matter has been rectified since you spoke with our offices.Best Wishes
excellent advice and service over the phone from Justin
Found a very competitive price and didn't cost much to upgrade our room to a piste view! We also got half price lift passes!
Justin was polite, patient and pleasant. He listened intently to our requests, gave advice where necessary and delivered more than we originally envisaged as our core needs (not upselling, just finessing your offer). The holiday should be all the more enjoyable due to our interaction with him.
The service from Guy was very good and helpful, and willing to bear with me as I tried to get a group of 14 organised.
The customer service I received was first class. The advice was clear, quick and detailed.
Helena was very helpful
The staff over the phone was excellent in helping me and my partner in choosing the right holiday. They was polite and even enjoyable in a sense on the phone as they treat you as fellow people other than just an unknown paying customer. I would highly recommend these for your winter breaks. 10 out of 10!
We were very pleased with the service we received when booking our holiday. Phil, who dealt with our request, was very helpful and knowledgeable, and managed to find us a great deal that suited all of our group of 8 (which anyone who's booked a group holiday will tell you is no mean feat!) We found the service to be much better than with some other ski tour operators we have used in the past and I'm sure that on the basis of this, we'll be coming back to Iglu Ski in future years.
I highly recommend IgluSki. So helpful. The lady who assisted me was lovely. The prices were so good and she was helpful in choosing with hotels and the best offers available!
Sorted everything for us in good time, and kept us informed.
We've booked our ski holiday with Iglu for several years. We've used several other companies in the past but since we started using Richard at Iglu we've would never use anyone else, he gives us an absolutely superb service every time.He's knowledgable, courteous nothing is ever to much trouble, he's always at the end of the phone with any queries. We do and will continue to use and recommend Iglu every time.
I would also say that we have had excellent chalet hosts,exceptional food catering on all our holidays. The supervisors in the resorts have also always been very helpful. Hoping that this is the same for our January 2017 holiday that we've booked just this week.
good individualised service
Very easy to book a large group of 16. Good job!
Adrian went above and beyond to help me book the chalet! He was a pleasure to work with!
Really good and relaxed conversations with good quality information provided. Richard clearly knows the destination resort too which adds some confidence. He was polite and courteous throughout and available at the times i wanted to make contact regarding the booking process and subsequent amendment
Richard was really helpful, called me back when he had the flight details and was really knowledgeable about the resort and the hotel
This is the second time I have used Igluski for arranging my groups skiing to Bulgaria.It really is an excellent service, very helpful with customer service...Boyd the operative at Igluski answered all my questions and negotiated a deal which all my group of 12 thought was excellent!..Thanks
I have used them several times and they are really helpful when arranging a group ski trip and seek out the best deals for your group. Adrian Scott is excellent.
Damian James was excellent: patient, well informed, very helpful & enthusiastic.
I have always had great service from IGLU SKI.
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