Very efficient, helpful and friendly advisor. Big thank you!
Did not wait long for phone to be answered. The young man on the end of the phone was polite, chatty, knowledgeable and helpful. No problems except misspelling of name when details came through but this was corrected quickly.
Easy Website - quick to respond to tel call and rang back when they said they would.
Excellent service with a professional approach to all questions asked. Fantastic deal all around. Added to my favourites for next trip.
Very professional service, couldn't fault it. Have used them before and will do so again.
Service was really good and quick with clear helpfull details.
Very helpful conversation. Personable and friendly service, listened to what was wanted and recommendations were useful. Speedy and honest.
Looking forward to the trip.
The young man we spoke was very helpful. thank you.
Very helpful and pleasant young lady. Easy and quick to book.
Really great service from Elliot - professional, friendly and informative
The person we spoke to was polite, knowledgeable and keen to sort out our trip as we wanted
Service from Mark Francis was excellent
why have I had a further invoice for 4p???? stupid!
Fantastic, friendly and efficient service.
Special thanks to Damian James for being an excellent booking agent for us. He always showed great patience and very prompt communication with us, despite some complexities with our group booking. There is a reason I've gone back to him personally for the 4th time in a row to book our ski holiday. Stuart Empson
Simple and problem free. Quickest I've ever booked a holiday. Laurianne was very helpful.
So far so good!
I feel they took a very bad commercial decision. We go skiing every year with our friends. We thought we would be unable to go but discovered we could. Our friends gave us the details and who to contact. Happily they could accomodate us in the chalet. They changed our 8 friends £50 per head less than us and would not give us the group discount although we were joining a group of now 10.
Whilst we will still go, they have created bad will in our minds. We would have been grateful to them for fitting us in. Now we feel they have been unjust and will ensure that next year whist we may well use Inghams again, we shall no use Iglu and they will have lost 10 customers who ski every year.
A bad and unfair decision over very little money!Our response:Sir - thank you for feedback. I am sorry to read about your disappointment in this instance.
Iglu.com act as travel agents for disclosed tour operators. Along with our price promise, we will ensure that our prices cannot be bettered. That said, we are at the mercy of the tour operators pricing policy.
To clarify the operator will not increase in the group discount should customers add on to the booking at a later stage. Furthermore, any changes in price since the original booking was made (whether upwards or downwards) will be reflected in the price that you pay.
I am sorry that you have been left disappointed, though I can't agree that you have been placed at a disadvantage as again we've ensured that you've received the best possible rate given the prices at the time that you had booked.Best Wishes
We had a young lady called Laura she was very helpful and friendly and could not enough for us we orginally went with you as you were cheaprer than other companies thankyouxxx
Lisa was really friendly and helpful on the phone
Dealt with Justin and Mark two great guys who made booking a ski holiday with you very easy. I have always used Crystal in the past but will definitely return to Iglu Ski in the future. Best Regards Jim Bradley.
The agents at Igluski are always helpful and easily contactable over the phone and email and make a good effort to try and everything move smoothly.
Quite straight forward, as it should be,
Prompt response to my enquiry, Adrian was very polite and helpful, price was competitive, he answered all my questions and soon our holiday was booked - so looking forward to it.
Very polite and efficient service. Thank you.
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