Coronavirus and your holiday
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Coronavirus and your ski holiday

Coronavirus and your holiday Iglu Ski is committed to providing our customers with quality ski holidays. We know that while you are looking ahead to your upcoming holiday, you may have some questions about the effect of ongoing world events.

As we look forward to the Winter 20/21 season there are a number of questions on peoples minds: How ski lifts will run, how will catered chalets operate and what the ‘new normal’ will look like? We’re making it our priority to understand from all of our partners what this ‘could’ look like and to be able to answer your questions. We’re optimistic about the coming season and are looking forward to getting back on the slopes ourselves. We’ll update this page as we get more information from partners and resorts.

We attended a webinar in July by a group of French ski resorts and airports and wrote about it in our blog here

Below are some answers to some frequently asked questions and also some points you may find useful. We deal with over 60 different suppliers and Tour Operators in different countries so this information is based on a ‘most likely case scenario’. There will be scenarios that we haven't covered below or as they haven't happened yet it’s hard to give advice on - if we don't cover your question below - Call us on 020 3811 7729

Before you travel - Changes in FCDO advice and Quarantine
Firstly, it's really important to have valid travel insurance now you've booked your holiday, there are policies that will cover you for things relating to Covid-19 out there. We work in partnership with Just Travel Cover who are travel insurance specialists. They can provide travel insurance for a range of Winter Sports Activities for travellers of all ages and will consider all medical conditions. If you would like to give them a call on 0800 294 2972 or visit their site quoting IgluSki10 to claim your 10% discount.

If you have booked a flight inclusive package and the FCDO advises against travel to that country or destination it is likely that your holiday operator will have to cancel/change your trip, in this case we will contact you to advise what your options are in the specific case, one of these options will be a refund.
If you have booked an accommodation only holiday and the FCDO advice changes, we’ll contact you to advise you what your accommodation providers position is and if changes or cancellations are an option.

Some package Tour Operators are offering a promise that they will not run your holiday if you have to quarantine on your return, in this case they will ask us to contact you with options. Where Tour Operators do not offer this promise, if you are advised to quarantine on return the Tour Operator’s normal cancellation policies will most likely apply. This means that if you don't want to travel any cancellation/changes will be deemed as one you are making and fees therefore apply.

Whilst on holiday - Changes in FCDO advice and Quarantine
When it comes to the change of FCDO advice whilst on holiday there are a few potential scenarios. If you are on a package holiday it is likely that your holiday operator will allow you to continue your holiday as planned or decide to repatriate you and all other customers in that destination. Until the specific scenario arises this is difficult for Tour Operators to have a clear policy on.

Whilst on holiday - What will it be like in resort
Ski lifts are treated as public transport and as such face coverings must be worn at all times. Ski schools and public indoor spaces will require you to wear a facemask at all times. When stopping for lunch, it will be table service only. Check out the helpful infographic below from French Mountains for more insights into the new normal in resort.

Ski Resorts in France       
Financial protection
All flight inclusive packages are protected through the ATOL scheme and this information along with your ATOL certificate will be on your booking confirmation. Iglu Ski is also an ABTA member - membership number J0332. If you have an accommodation only booking you should take the appropriate insurance policy to protect you in case of supplier failure.

ABTA and GOV UK: Latest advice, statements and policies

For country-specific advice, please see the UK Government’s information here.