| Date | Product | Score | Comment |
|---|---|---|---|
| 08 Nov 2018 | Ski holidays in Chalet Beau Vallon in La Tania. |
Excellent
|
Quick phone call to book. Answered a couple of questions then completed booking. |
| 03 Nov 2018 | Ski holidays in Hotel Del Clos in El Tarter. |
Excellent
|
Quick, efficient service, helpful adviser & a really good price for a pre-Xmas ski trip. |
| 02 Nov 2018 | Ski holidays in Chalet Hotel Les Grangettes in Meribel. |
Excellent
|
Great service from start to finish - hopefully the holiday will also be this relaxed! |
| 01 Nov 2018 | Ski holidays in Chalet Cascades in Courchevel 1650. |
Excellent
|
... |
| 01 Nov 2018 | Ski holidays in Hotel Aiguille Rouge in Les Arcs 2000. |
Bad
|
We were supposed to get a special deal, but no came back to us in time to conclude the deal Also, we were offered Direct Debit payment, but this offer was cancelled, sent by mistake. |
| 01 Nov 2018 | Ski holidays in Hotel Avancher in Val d'Isere. |
Excellent
|
Great service from Jake at Iglu. Really knowledgable and helpful. |
| 01 Nov 2018 | Ski holidays in Chalet Clementine in Val Thorens. |
Excellent
|
Easy to navigate website and nice to be able to choose an all in package. This is the second year we’ve used them. |
| 29 Oct 2018 | Ski holidays in Hotel Breuil in Cervinia. |
Excellent
|
Responded to my email enquiry within an hour. Came back quickly with options when I decided to change week. Gave good local info about the resort. |
| 29 Oct 2018 | Ski holidays in Sport Hotel Barisetti in Cortina. |
Excellent
|
Easy to access and helpful telephone staff |
| 29 Oct 2018 | Ski holidays in Hotel Fischer in St Johann in Tirol. |
Excellent
|
Laura Waple handled my enquiry in a very efficient but personal way. She was quick and precise in her responses to my queries. She took me through the booking process clearly and sent the confirmation documents speedily. Thank you Laura. |
| 27 Oct 2018 | Ski holidays in Hotel Crazy Reindeer in Levi. |
Poor
|
Threatening emails sent when not necessary. Payment requested within 5 days then threatening emails sent the next day threatening to cancel holiday and forfeiting money within 3 days. Very distressing. When I complained they stated they had had previous complains about the same things repeating that they were automated emails, as if that made things better! I can not imagine that things will improve. I will never use them again. |
| 25 Oct 2018 | Ski holidays in Ferienhotel Kaltschmid in Seefeld. |
Excellent
|
Laura searched for our ski holiday based on my variable demands and found us a better deal than I found find on the web. Thank you. |
| 23 Oct 2018 | Ski holidays in Hotel Schonruh in Seefeld. |
Excellent
|
Have just recently booked a trip with Igluski so review purely a comment on service from online agent Christian Boyd. He was friendly, helpful, timely and efficient. We had a few questions and requests regarding particular room type and instead of just making a request via the tour company (as done by other travel agents) Christian rang the hotel in question and got a personal response. Lovely to have professional, quality service. Bravo! |
| 22 Oct 2018 | Ski holidays in Hotel Cal Ruiz in Pas de la Casa. |
Excellent
|
Laura couldn't have been more helpful, and patient while I sorted some things out that I hadn't considered before booking. Prompt call back after submitting original enquiry. Hope the holiday gives the same level of service! |
| 20 Oct 2018 | Ski holidays in Chalet Hotel La Foret in Les Arc Peisey Vallandry. |
Excellent
|
Very helpful. Understood our requirements and worked hard to fulfill them. Prompt replies to queries. Good to deal with. |
| 20 Oct 2018 | Ski holidays in Apart-hotel Le Chalet Alpina in Tignes Val Claret. |
Good
|
The sales staff were helpful, however I was referred to the customer service line twice which was never available. |
| 20 Oct 2018 | Ski holidays in Chalet Bonneval in Val d'Isere. |
Excellent
|
Their website is great and their call centre team excellent. Robert Paul was extremely knowledgeable and couldn't have been more helpful. |
| 19 Oct 2018 | Ski holidays in Chalet Chardonnet in Tignes Le Lac. |
Excellent
|
Having not yet been on the trip organised I can not comment on the whole experience. However, Helena has made booking for a large group super smooth and she's been extremely patient with our long list of questions and alterations. |
| 19 Oct 2018 | Ski holidays in Chalet Hotel Turquoise in Belle Plagne. |
Excellent
|
.Max was very patient and helpful. I would definitely recommend him |
| 18 Oct 2018 | Ski holidays in Kempinski Hotel Grand Arena in Bansko. |
Excellent
|
Quick, Easy, Great Price |
| 18 Oct 2018 | Ski holidays in Chalet Francois in Tignes Val Claret. |
Excellent
|
Well informed sales people excellent advice |
| 17 Oct 2018 | Ski holidays in La Perla Hotel in Canazei . |
Excellent
|
Efficient, knowledgable, friendly and pleasant to deal with |
| 16 Oct 2018 | Ski holidays in Chalet Marie in Avoriaz. |
Excellent
|
contact human who was very helpful and prompt in replies |
| 15 Oct 2018 | Ski holidays in Chalet Hotel St.Christoph in St Christoph. |
Poor
|
They were polite but not so well organised they need an on line form collecting all info before booking and I was only informed about the Eaves rooms after booking and several of us are over 6 foot so I hope we can fit in these rooms. |
| 15 Oct 2018 | Norwegian Fjords from Rosyth cruise on Balmoral. |
Good
|
Polite, efficient and gave me all the information that I needed. I would have given them full marks except for the mistake made in recording my wife's date of birth. Apart from that small slip they were excellent. |