|05 Oct 2013||Ski holidays in Saaga Resort Apartments in Yllas.||
||The only reason I say excellent is because of Paul, who went about and beyond to pull back the poor service we received from another rep who due to him not calling us back, we lost the original lower rate for the whole holiday. Paul is one of the most professional and hard working people i have ever had the pleasure to have as a contact within an organisation, as you can tell he really cares about his job and his customers. It's only due to his efforts we didnt take our business elsewhere.
|05 Oct 2013||Ski holidays in Hotel Xalet Verdu in Arinsal.||
||Booking the holiday was so easy and Hans was very helpful. Obviously we have yet to go on this holiday but I am sure Hans will have everything in place for us.|
|04 Oct 2013||Ski holidays in Hotel Hermitage in Sauze d'Oulx.||
||James was very helpful and polite throughout our booking process.|
|04 Oct 2013||Ski holidays in Hotel Piolets in Soldeu el Tarter.||
||I sent email to the customer services mailbox and was duly called by Stuart.
He was professional , polite and took down all the details with ease.
He was friendly and assured me that the booking was complete.
However there were a couple of spelling errors on my booking when it came through. A quick reply to Stuart and he re-issued the documents without any fuss
He gave excellent customer service and I am very pleased with our booking
Andorra here we come !!
|04 Oct 2013||Ski holidays in Chalet La Rocheure in Val d'Isere.||
||Excellent customer advice on getting the right holiday|
|03 Oct 2013||Ski holidays in Les Chalets des Alpages in Plagne Soleil.||
||So far, the people I've dealt with have been excellent. Will wait to see how about things such as arranging lessons etc when the time comes|
|03 Oct 2013||Ski holidays in Villa Cary Hotel in Sauze d'Oulx.||
||Very helpful and knowledgeable person on the end of the phone.|
|03 Oct 2013||Ski holidays in Chalet Maxine in Meribel.||
||Managed to find the right chalet in our budget for 8 people.|
|03 Oct 2013||Ski holidays in Hotel Altapura in Val Thorens.||
||Dealings with Nick. Very helpful and got back to me when he said he would ( always a plus in my book)|
|03 Oct 2013||Ski holidays in Chalet Cascades in Courchevel 1650.||
||Iglu has an excellent website which is easy to navigate making booking quick and easy|
|03 Oct 2013||Ski holidays in Hotel Q in Kitzbuhel.||
||As always when we book ski or cruise holidays with iglu were are dealt with excellent service which is why we keep coming back.
Keep up the good work,
|02 Oct 2013||Ski holidays in Chalet Noella in Val Thorens.||
||easy to contact, helpful when booking the holiday|
|02 Oct 2013||Ski holidays in Chalethotel Dahu in Courchevel 1850.||
||very helpful service, Adrian Russell has consistently been particularly good.|
|02 Oct 2013||Ski holidays in Chalet Vieux Logis in Alpe d'Huez.||
||Very good communications with Stuart at IgluSki. Very quick and efficient booking process.|
|02 Oct 2013||Ski holidays in Chalet St Martin in St Anton.||
||Great service, always find appropriate deals. have the right facilities for group booking scenarios|
|02 Oct 2013||Ski holidays in Ibiza Rocks The Snow - 3* Catered Chalets in Meribel.||
|01 Oct 2013||Ski holidays in Levitunturi Spa Hotel in Levi.||
||I booked a double room, unfortunately the computers have been 'down for two days'. The email I received had an incorrect booking for a twin room, unfortunately without access to their computers they can't check or change the booking or bill me on the correct card. A disappointing mess which may cost me £50 and result in the booking of incorrect accommodation. Very quick to make the booking, very slow to sort it out.|
|01 Oct 2013||Ski holidays in Chalet Rive Gauche in Val d'Isere.||
||Iglu Ski had a major system failure the day I tried to book my holiday.
Finally got it booked from very helpful staff and had a phone back the next working day.
|01 Oct 2013||Ski holidays in Hotel Tirolerhof in Niederau/Oberau.||
|01 Oct 2013||Ski holidays in Max Bar Apartments in Sauze d'Oulx.||
||Agent nick Herriot hill told us £130 for a deposit and proceeded to take £520. two of us were told £130. Deliberately mislead. Very disappointed ln service. We would have waited for a better deal.|
|01 Oct 2013||Ski holidays in Chalet Hotel du Montet in Val d'Isere.||
||Very quick to respond very helpful & open on Sunday evening brilliant. Roger Tubb.|
|30 Sep 2013||Ski holidays in L'Ermitage Du Lac in Tremblant.||
||Very competitive prices and excellent customer service from Christian.|
|30 Sep 2013||Ski holidays in Gasthaus Pramstraller in Mayrhofen.||
||I had no problem booking over the phone. I chose Iglu because they we're £30 a head cheaper than Nielsen. Turned out to be with Nielsen in the end, and the same Nielsen price, but I booked anyway.|
|30 Sep 2013||Ski holidays in Sporthotel in Soldeu el Tarter.||
||Yes ok thanks|
|30 Sep 2013||Ski holidays in Chalet Aigle Royal in Tignes Le Lac.||
||Only bugbear was a room supplement added to the invoice which was not mentioned at time of booking. Have e mailed and am awaiting explanation.|