97% of all our customers have given us a good rating (5812 reviews)

Date Product Score Comment
20 Oct 2013 Ski holidays in Chalet Perce Neige in Avoriaz. Good
The three reps I spoke to were pleasant and polite.

I've never used Iglu ski before and was disappointed at the variation in the quotes from 3 reps on the same night. Even the initial quote was more than the quote on the website. Also hidden costs with room supplements. Why not put the actual cost of each room. I was given two prices for ski hire and it took me a while to find that it was the quality in the skis. Why not tell me I have have basics at £95 and intermediates at £`125 rather than one rep tell me it's £95 for skis and the other tell me its £125 without explaining the reason.

I hope the holiday comes up to standard or I might think twice about using iglu ski again as I prefer to have the true cost at the outset rather than spend time consuming hours searching the website to find then that the website price isn't accurate.
19 Oct 2013 Ski holidays in Chalet Hotel Hermann in Solden. Excellent
Called back very quickly after I left a query & then very helpful & efficient.
19 Oct 2013 Ski holidays in Cassiopee Apartments in Belle Plagne. Excellent
Very friendly but professional service.
19 Oct 2013 Ski holidays in Club Hotel Les Airelles in Les Deux Alpes. Excellent
Excellent customer service. Nigel found exactly what we were looking for! Will use Iglu ski again.
18 Oct 2013 Ski holidays in The Lodge in Val d'Isere. Excellent
Thomas has been an absolute delight to deal with. Polite, efficient, a good sales man! I think I have booked a holiday before with Thomas and he will certainly be my first port of call for future ski holidays.
18 Oct 2013 Ski holidays in Chalet De l'Arc in Les Arcs 2000. Excellent
Good polite efficient service, thank you.
18 Oct 2013 Ski holidays in Chalet Iona in Plagne Soleil. Good
Very efficient
18 Oct 2013 Ski holidays in Chalet St Lukas in Mayrhofen. Good
Two errors. Still no confirmation.
17 Oct 2013 Ski holidays in Chalet Hotel Al Pigher in La Villa. Excellent
We put ourselves in the hands of experts in the ski holiday industry as we wanted to book somewhere special for my husband's 60th birthday next year. Together we have picked what will hopefully be a very memorable trip. Thank you to Adrian and the team for your invaluable advice.
17 Oct 2013 Ski holidays in Chalet Le Sommet in Val Thorens. Excellent
First class service. Called back within 10 minutes of enquiry then I booked straight away. Will use you guys again. Am looking for another ski holiday in France during the school holidays . What can you offer for 2 people, catered chalet for 7 nights leaving on the 15th or 16th feb 2014.
17 Oct 2013 Ski holidays in Les Arolles - 4 Bedroom Split-level Apartment Slee in St Gervais. Excellent
Very knowledgeable and super efficient. Highly recommended.
17 Oct 2013 Ski holidays in Chalet Les Andes in Tignes. Good
..... ..
17 Oct 2013 Ski holidays in Chalets Dominique in Tignes Val Claret. Excellent
Dennis was extremely helpful in getting me the chalet I wanted
17 Oct 2013 Ski holidays in Hotel Vanessa in Verbier. Good
Your Travel consultant was very helpful. Thank you
The only issue I had, I was booking the trip on behalf of my bosses daughter, therefore had to keep going back to my boss to confirm the price was ok. The price was agreed and I paid by credit card. I then received an email saying they had forgot to charge for the hire of the Ski boots, that was an additional £20pp and then I looked at the final invoice and noticed we had been charged an additional £66.00 for paying by credit card.
It would have been more professional to be offered the choice of payment. I use other Travel Agent who do not charge for credit payment.
Best regards
Michael
17 Oct 2013 Ski holidays in Chalet Christophorus in Obergurgl. Excellent
Excellent reliable service - we've used Igluski many times.
17 Oct 2013 Ski holidays in Hotel Evaldo in Arabba. Excellent
Always great service and very responsive. Easy access online too.
16 Oct 2013 Ski holidays in Chalet St Lukas in Mayrhofen. Good
Helpful
16 Oct 2013 Ski holidays in Hotel Breza in Borovets. Excellent
David Stocks was very helpful and went over and above to get me the information the best deals.
16 Oct 2013 Ski holidays in Hotel Les Lutins in Les Deux Alpes. Excellent
always use igluski as they have good deals and easy to book over the phone
16 Oct 2013 Ski holidays in Chalet Hotel de Verbier in Verbier. Excellent
All my questions were answered effectively and the booking was done quickly and efficiently. The email confirmation was swift. I will use Igluski again
16 Oct 2013 Ski holidays in Chalet Hotel Les Cimes in Alpe d'Huez. Excellent
Very helpful service - i will be back again
16 Oct 2013 Ski holidays in Hotel Club Belambra Neige et Ciel in Les Menuires. Excellent
I have been dealing with Mark who has been great - patient and does what he says he is going to do. I had not booked with iglu ski before but would go straight to them again next year. Well done Mark.
16 Oct 2013 Ski holidays in Chalet Clarine in Belle Plagne. Excellent
Excellent Mark was absolutely brilliant as he worked with us on Sunday till 21.00 and then confirmed Monday

Great all round
16 Oct 2013 Ski holidays in Hotel Romantik in Zell am See. Excellent
Helpful and not too 'staleys'. Knowledgeable.
15 Oct 2013 Ski holidays in Chalet Hotel Alexandra in Lech. Bad
My husband and I booked a holiday with my father for our first holiday as a married couple and to thank my father for our wedding. We requested a double room for us (which was clearly stated as a couple) and a single for my dad. What we received was a "double" room which is actually a room with one single bed and one pull out sofa.

This was never made explicit to us and so now my husband and I are spending our first holiday as a married couple sleeping separately and one of us not even in a bed!

The resort is now fully booked and so we are locked into this holiday, but this is the most ridiculous example of lazy customer service I have ever seen and I will be sure to warn everyone off using Iglu Ski as their go-between from now on.

Horrible.