|29 Jan 2019||Ski holidays in Chalet Hotel Le Savoie in Val d'Isere.||
||Iglu helped us not only book but get a better deal, sort out the rooms we wanted better than going direct to the actual holiday company!|
|28 Jan 2019||Ski holidays in Chalet Matterhorn in Meribel.||
||Firstly I booked through iglu ski,but in actual fact we were with ski total.I can never understand why we always seem to pay more than anybody else in our chalet.There was no rep of iglu ski or ski total to meet us.we were unable to buy our lift passes on the transfer and we only just made it to the ski hire shop before it closed.Nobody told us that our chalet hosts have 2 days off now,we may as well of gone self catering and it’s ruined the social aspect of the chalet.Holiday costs are up and service is down.We are very dissatisfied|
|27 Jan 2019||Ski holidays in Club Med Val Thorens Sensations in Val Thorens.||
||Great service from Nigel as always.|
|26 Jan 2019||Ski holidays in Chalet Olympus in Les Arcs 2000.||
||The booking system is very good and the staff I spoke to were very good.
There was a problem but it was rectified within 24 hours (otherwise they would have got 5*).
I used the telephone booking as there was a problem with the online system and it was very good, efficient and quick. On line confirmations came within minutes.
|26 Jan 2019||Ski holidays in Chalet Attila in La Tania.||
||Great service. Been booking with iglu for over 5 years now. Always able to get a great deal and they have a lot of fantastic properties on their books. Christian Boyd in particular is a credit to their team.|
|26 Jan 2019||Ski holidays in Hotel La Terrazza in Sauze d'Oulx.||
||Extremely helpful & professional from start to finish|
|25 Jan 2019||Ski holidays in Magic Hotel in Pas de la Casa.||
||Wouldn’t allow me to put short hold on holiday to consult with others in the group. Felt pressured.|
|24 Jan 2019||Ski holidays in Club Med Aime La Plagne in Aime La Plagne.||
|23 Jan 2019||Ski holidays in Chalets Eagle's Nest in St Anton.||
||i spoke to a very friendly, very helpful member of staff, Adrian Scott. He was knowledgeable about the chalets in St Anton, and gave good advice.|
|21 Jan 2019||Ski holidays in Hotel Monopol in St Moritz.||
||Very informative and clear advice given about the holiday. Expert knowledge.|
|20 Jan 2019||Ski holidays in Chalet Claire in Val d'Isere.||
||They booked the wrong chalet|
|19 Jan 2019||Ski holidays in Hotel les Cimes Blanches in Courchevel 1650.||
||Excellent customer service. I would recommend calling to discuss your requirements. A friendly young man who really knew his stuff managed to find us a better deal that wasn’t showing on the website. Will definitely use this company again!|
|18 Jan 2019||Ski holidays in Chalet Philippe in Alpe d'Huez.||
||Second person I spoke to *Personal Details Removed by Feefo* wasn’t interested in helping. *Personal Details Removed by Feefo* was very helpful though|
|17 Jan 2019||Ski holidays in Hotel Piolets in Soldeu.||
||Both gentlemen i spoke to were very helpful and polite (also nicely understandable accent which is quite rare these days!). I got more than I expected and look forward to enjoying our ski holiday.|
|15 Jan 2019||Ski holidays in Chalet Yogi in Les Arcs 2000.||
||Very good as usual Thanks|
|12 Jan 2019||Ski holidays in Hotel San Giorgio in Sauze d'Oulx.||
||Straight forward no nonsense approach, I had the holiday booked for the price advertised within 15 minutes.|
|12 Jan 2019||Ski holidays in Hotel Xalet Besoli in Arinsal.||
|11 Jan 2019||Ski holidays in Chalet Hotel De Champoluc in Champoluc.||
||Easy to use and informative website with easy to understand symbols which made it easier to select what was required rather than having to view the details of each property.|
|10 Jan 2019||Ski holidays in Chalet Hotel Rosset in Tignes Le Lac.||
||1. There was confusion over the first booking (that had been paid) that led to disappointment AND higher cost, I'm not entirely sure that the explanation for either were coherent, however, I felt pressured given the difficulty of securing a holiday on the dates (half term) flights I needed, to simply run with it. In terms of the cost, it was claimed that a discount was given (and was shown on the invoice) however I discovered afterwards that this simply brought the price back to the level other agents were asking. The £39 meal supplement for a child to eat with adults was added, despite there having been no initial child reduction in holiday price. This leaves an unsavoury taste.
2. There were name spelling errors in the booking confirmation which required that I then contact the customer care team ignorer to have no passport / online check-in issues. The time spent on call waiting (on a number of occasions I simply had to give up and try again later) was very frustrating. It always feels bad to find that the wait time for follow-ups once the money has been paid is so much longer than the initial answering of a new sales call. A rather cynical operating model.
3. The people themselves, when we did speak, seemed nice enough however I did note that because of the huge range of holidays you sell, there was not the resort or chalet specific knowledge I have experienced with other agents.
|09 Jan 2019||Ski holidays in Chalet L'Ours Blanc in Les Arcs 2000.||
||I found the representative I spoke to was very helpful and was impressed with his knowledge and recommendations, the paperwork was issued promptly and was correct. I would definitely use Igluski again.|
|09 Jan 2019||Ski holidays in Chalet Peche in Val Thorens.||
||The purchasing process was smooth and easy, quick responses from Robert were also a plus. I'm to go on this holiday, so hoping everything will be as nice.|
|09 Jan 2019||Ski holidays in Hotel Antonius in Kaprun.||
||The person I dealt with was disinterested and lazy failing to hit deadlines. I booked in spite of her as was the best price.
She pushed us to book at the "deal" would only remain valid for that day. So I did. When I checked the following day, the same deal was valid.
This is so unlike the service I received last year when nothing was too much trouble.
|08 Jan 2019||Ski holidays in Chalet Linda in Kitzbuhel.||
||Gave us a good discount. I always use them|
|08 Jan 2019||Ski holidays in Park Hotel Beausite in Zermatt.||
|07 Jan 2019||Ski holidays in Hotel Waldhof in Zell am See.||
||Very knowledgeable agent who found a suitable holiday that I would not have done searching on my own, Thank you Ester :-)|