Chalet Cascades has an excellent location, in the center of 1650 straight across from the escalator to the cable care car system. The chalet staff and tour staff were helpful and friendly, and having a lift in the chalet was very useful. The room was clean and tidy and included a TV, which is unusual in a chalet room. The toilet in the room is a design disaster, as it's too small and separate from the washroom, so you have to come out of the toilet and open the door to the washroom to wash your hands. Breakfast was good and plentiful, while afternoon tea was OK but uninspiring. The main evening meal was variable, with a couple of dishes particularly poor (the pork was really tough, the beef stew was bland and a lot of goat cheese starters returned to the kitchen barely touched) and some were excellent (the lamb, chicken and cod), but on the whole, the food was of a good standard. My partner, who is vegetarian, reported that all the vegetarian meals were wonderful. Unfortunately there were 2 issues with the dining experience that put me off this 'hotel';
The four choices of wine with the meal were very poor.
The noise level of 40+ people dining at the same time was ridiculous.
Perhaps we were unlucky, as one table close to us were particularly noisy, which meant that everyone else had to shout to have a conversation, but this ruined the ambiance and intimacy of the chalet dining experience for me and for others at our table. For this reason alone I would not return to Chalet Cascades.
Accommodation & Value 3/5