Customer Reviews

Hotel Nassereinerhof Reviews

(1 Review)
Good resort and hotel, slight hiccup over luggage - 02/02/2015

We chose St Anton as we had heard very favourable reports about the resort. We are a group of mixed ability skiers from beginner to competent and thought that it would suit us. We flew from Southampton, it is our local airport and is very convenient. Unfortunately we had a delay of nearly two hours over some problem with fuel we think. When we got to Austria we were told that our skis, blades and boot bags had been left behind. The airport rep told us that this would be sorted and that our missing equipment would follow us to resort later. The following morning we waited for the rep to appear and update us but when there was no sign we tried contacting her. The rep rang us back promptly and seemed unaware that there had been a problem. She dealt with it efficiently and as she was not able to establish when our items would be returned she arranged for equipment hire. However some of our group lost a days skiing and were not able to use the pass that they had paid for. I look forward to hearing from you with regard to a refund for the unused pass day.

Apres Ski: 4/5
Accommodation & Value: 4/5

Tony Murray

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