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Personal touch from Damian. Knew his stuff and good overall price. Invoice follow-up fast and accurate.
Excellent service by you agent Christian based in Morzine
Very helpful friendly staff. Thank you
Very knowledgeable about the resort so made the decision very easy. Smooth booking process.
Website was lacking a few photos for the particular chalet we were interested in although did contain most of the key information. Sales consultants (Christian) was helpful and called me back as promised - much appreciated.
Always get really great and friendly service. Their sales team is not pushy and the prices are good - find myself coming back each year. This year it was Mark in the sales team who sorted my ski holiday out. He was great - and did lots of checking of various aspects for me such as whether I would have to book ski carriage direct with the flight (all before I had decided to book the holiday in question).
Really good service, will use them again for sure !
Very pleasant chap called Nick helped us well with all our queries.
Very good customer service.
Very helpfull quick service
Efficient service but got one bit of detail wrong on initial confirmation.
Good, clear website and very helpful on the phone. Will definitely use Iglu again.
Very easy to deal with - helped to arrange a complicated group trip
Although Damien was very helpful it was very frustrating to find holidays that were advertised as available on the web site actually did not exist despite the correct criteria being imputed. Even when Damien was looking himself these were still coming up as available on his system and it was only when we went to actually book a number of times he found that the availability did not match the information on the web site. He was very helpful and attentive and I booked alternative holiday to that which I had hoped to get.
Help on the end of the phone was excellent. If offers could be kept updated (ie when no longer available) it would be even better.
Really in depth knowledge of ski areas and facilities so was able to match what we were looking for exactly.
Excellent service, both when booking and when I later contacted customer services with queries.
My friends recommended Iglu Ski to me and I couldn't have been more impressed. Such an efficient company. I dealt with Brian the entire time who was fantastic. He kept in contact with me throughout my booking, confirmed all correspondence by email and was patient throughout as it took a few days to finally book my holiday. Found an amazing offer and couldn't be more excited. Well done to Brian and Iglu Ski. Will only be using you to book through in the future!
First class prompt help from Mark - who responded brilliantly and sorted the holiday so quickly. Great service - well done and thanks. Geoffrey Willis
The agent dealing with my holiday enquiry was helpful and called me back with the necessary information when he said he would. He ensured all my queries were answered and my holiday requirements were what I wanted.
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