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Spot on, direct, found exactly what I wanted cheers
Mistakes made with first booking but problems resolved next day
Booked an Easter ski trip for 6 persons in my family at Sestriere. Very friendly and efficient service from Wayne at Iglu Ski.
Helpful advice and assistance from Wayne Rumble.
I have booked with Iglu Ski for the last 5+years and have always had helpful,excellent,professional service.
Have booked many times with Scott of Iglu ski.
Extremely helpful and efficient.
Very helpful person at end of phone line (Mark) who went out of our way to help us get the booking we wanted. Looking forward to a late ski holiday. All we need now is for the snow to stay around.
Quick and efficient
Mark & Guy were extremely helpfull in booking my ski Holliday. Although I've been skiing 3 times - it's always been to the same place in Pamporovo through Crystal ( whilst I have been learning & progressing to a good strong upper intermediate & confident stage ). It's my 1st time skiing anywhere else but I had many questions as to location suitability, tuition & hiring of equipment. Mark was particularly helpful, knowledgeable & patient in assisting me with answering all my questions & concearns. After processing all the info I decided it was definitely suitable and rang one of Mark's team up over the weekend - Guy who swiftly continued Marks stella work, answered another tricky question about balcony orientation (valley or street facing ?) & booked me in :) 3 Valleys here we come ! Cant wait ! Iglu Ski - highly rated from 2 very happy Mr & Mrs Yorkshire Puddings !
Good & helpful
I deal with Nigel O'Connell each and every year to book my skiing holidays . Good man who's just gets the job done. Anne
In one single phone call (with Christian Boyd), when I had a chance to explain my priorities/what I was looking for, I had an indication of what ended up being the holiday I booked. Shortly after the call I got an e-mail wit the options that suit my needs and from then on it was an easy decision. Within about 1 hour or so from my first call I had booked my holiday by talking to a member of Chris' team who was also very effective. So far is working brilliantly and I have high expectations for when I finally travel which I am sure will be fulfilled.
Calls constantly not returned as they said they were to be, which caused an increase in cost due to the delay in booking. An error on the confirmation showing an amount still left to pay when it had already been paid in full. Instead of calling to explain this as was promised, all I got was an email! Not good customer service!!
They phoned following up an email request for info from me. That phone call really gave me the feeling that I was dealing with people who really knew their stuff. Honest opinions from personal experience. Even better was that if they haven't personally been to that resort, they said so and reported what others have said. Igluski was recommended by a friend and I'm glad I followed their recommendation.
We have been booking our skiing holidays through igluski for many years now, and have never had any problems. Always very prompt and efficient, so hope that this year is no different.
looking forward to our rip to Cortina in a few weeks time !!!
I always find Iglu staff on the phone very helpful and never try to hard sell or steam roll a deal without listening to a family's needs and special arrangements. They offer excellent advice about resorts and background information which web sites or brochures do not tell you. I have found Jim especially helpful in your sales team and the best thing about his sales pitch is that he is prepared to ask what we want as a customer while some people only see the job as servicing the basic package . Many thanks
The easiest to use and the best website of all the other agencies. Staff are very helpful on the phone and it's quick and easy to book a holiday.
Very professional rep;answered questions and made to feel at ease.
This is the second time I have used Iglu; and, like the first time, all very satisfactory.
Booking a ski trip with iglu couldn't be easier. Excellent service. Thanks
Helpful and, I hope, honest responses to my queries are appreciated.
There is a missing service. You could not find anything. I found a miss match and you rejiggered it to fit. Great. We need a bucket shop to match beds and flights. We have previously paid £200 taxi fare to use a flight with a differing resort. A real rejigger! You could make anew flight and broker them with beds. There are 1000's of last minute skiers looking for last minute deals. I meet 6 every year in one chalet.
Alex was really helpful. Not sure about Thomas who tried to sell us a more expensive holiday when I had already mentioned that I did not wish to spend too much. Alex was extremely helpful and I have recommended Iglu ski to many friends. Thanks. Lisa C
Excellent service from Damien Will definitely use again and would recommend to a friend
Really helpful and friendly, thank you!
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"I was so impressed with the way Laura handled my initial call that as soon as I got home I decided to forget all of the other agents and companies and call her straight back and book the holiday. Thank you again Iglu for being so user friendly and more importantly thank you to Laura for being such an asset to your company and the sales profession."