Cheap ski holidays in hundreds of ski resorts worldwide.
Excellent service offered, prompt and efficient.
Richard was great, really helpful, went out his way to find out extra info and was very easy to deal with.
Excellent customer service. Rang back promptly to confirm details. I felt I got a great deal and look forward to my holiday.
Nick was very helpful and friendly.
Personalised service, team who know resorts really well, good value and easy to book with.
Friendly, efficient service and no long phone queues - great!
Daniel was helpful in arranging our holiday. Thanks
Overall you have to say poor, I called up and the guy discussed things, he explained that he needed some answers but it would be next day, ok no problem. He explained that he was off the following day abut he would e-mail and then his boss or one of his colleagues would call me up to discuss everything.
Guess what nobody called, I had to call them back, why do people behave like that and think that nobody notices.
I called again, no apologies, once we made the second contact then things went reasonably ok.
Overall a poor rating, way lower than what it should be and I have taken the time to respond, how many don't?Our response:Sir - thank you for your honest and frank feedback. I understand your frustration and your experience isn't indicative of our usual standards. I offer our sincere apologies. It does appear as though that were a series of communication issues between individuals, which we are in the process of addressing. Please be assured that no discourtesy was intended.Best Wishes
Very helpful, accommodating and responsive from josh Fulton
Nick went beyond the call of duty to find us a chalet big enough and lovely enough. We're looking forward to our holiday
polite,helpful,and straight forward
Spoke to Nick , really helpful and very easy booking process. have used before and will use again
Very good service by phone for booking. Got best price for exactly what I wanted.
Justin was very helpful and efficient
Have used for the last three ski holidays, with no issues and happy to recommend them to friends & family.
Jake and Jim were both very helpful, knowledgable and informative.
The deal was good and the sales rep was very attentive. I did receive a lot of emails and calls about booking though and felt slightly hassled when we were still making our decision.
Great availability to make bookings & good service for booking, quickly followed up by confirmation email
Good price and Adrian Scott was very helpful
Great service from Damian. 2nd year running booked with.Iglu ski, would definitely recommend and will be first point of call when organising next years skiing holiday.
would like to have been able to search on more criteria, I wanted a hotel with a swimming pool but could not see how to do this.
Phone service excellent . Website information slightly misleading in that holiday quoted as £754 (not from £754). Then by one of the rooms it quotes £40 discount per person giving the impression this would be taken off the £754. However the price of £754 is for this room only, other rooms are a minimum £794 or even greater per person.
Wording needs to be much more transparent
They called back exactly when they said they would and had good knowledge of the resort options we were thinking about.
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"I was so impressed with the way Laura handled my initial call that as soon as I got home I decided to forget all of the other agents and companies and call her straight back and book the holiday. Thank you again Iglu for being so user friendly and more importantly thank you to Laura for being such an asset to your company and the sales profession."