Good advice and helpful! Thank you Jim Hardy in particular.
From first contact Adrian was very helpful and very efficient in following up and following through.
He suggested a number of alternatives when I wasn't sure ...and came up with an idea that I had not thought of.
He was also great working on flights with me as I had very little flexibility on timing.
First class service. I can highly recommend.
Very efficient, friendly service.
Jim Hardy was especially helpful
Liam was very helpful got a callback very late and then called me back the next day having done all the leg work of pricing everything up for our group.
Very friendly staff but failed to ring me crack when arranged, other than that satisfied with my dealings with the company.
Friendly efficient service, no drama.
Very polite and efficient
Service from Jake Keyte was very prompt and professional. Making the booking was seamless. Thanks Jake!
Harriet was very helpful, a big thank you.
We have booked through iglu for that last 4 years. Richard once again provided excellent service and we are very pleased with the holiday he found us.
The guy called back. Did exactly what I asked him to do and sorted our holiday very quickly thank you Jake
Friendly and efficient
Easy booking procedure and helpful member of staff - however, I found out that the trip was about £200 cheaper if I had booked directly with Inghams. Incorrectly assumed Iglu would save me money. I will not use them again.Our response:Madam - Thank you for your feedback. I confirm that the tour operator would not undercut us and I have double-checked that this is not the case in this instance.
We are therefore unsure as to how this misunderstanding has arisen, though we're happy to go over the prices once again if this helps?Best Wishes
Used them 5 times or more and helpful, convenient and sometimes beat the price w can find direct!
Richard Parkinson was great to deal with, he came back quickly with answers to all queries and was very competitive on price.
So far, and our experience has not gone beyond the booking stage, but that has worked very well - the website worked well, we made an enquiry and the response was immediate (on a Sunday), with a full set of information and recommendations. The booking confirmation process has been swift, complete, efficient and response.
Great service, really pleased
Damian was extremely helpful very easy booking our holiday via phone
Absolutely excellent service I received from Thomas. He gave me invaluable advice and I cannot wait for our holiday. Thomas listened and understood our needs. We are two families and have not had a holiday together for a few years and this is likely to be our last (before we are joined with other halves)
I look forward to sending a post card saying how delighted we are.
The person helping me was doing his best but his phone connection was so bad I could hardly hear him. A very uncomfortable and nerve wracking experienceOur response:Madam - I am sorry to read that you had problems hearing our team member. It appears to be an isolated issue and I'm checking with our IT team that the matter has been rectified since you spoke with our offices.Best Wishes
excellent advice and service over the phone from Justin
Found a very competitive price and didn't cost much to upgrade our room to a piste view! We also got half price lift passes!
Justin was polite, patient and pleasant. He listened intently to our requests, gave advice where necessary and delivered more than we originally envisaged as our core needs (not upselling, just finessing your offer). The holiday should be all the more enjoyable due to our interaction with him.
The service from Guy was very good and helpful, and willing to bear with me as I tried to get a group of 14 organised.
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