Cheap ski holidays in hundreds of ski resorts worldwide.
Found the website to be very helpful and pretty much found the holiday I wanted. The customer call handler was friendly, helpful and addressed all my questions. I would use igluski again.
Very helpful, fast to respond to queries and knew their stuff when questions we're asked.
I'd certainly recommend them.
Everything is taken care of, down to small details. As someone fairly new to skiing this is great for me.
Very good service. Reliable. Met promised deadlines.
I booked over the phone and the agent made repeated mistakes on my booking details meaning that I had to call back 3 times to rectify his mistakes.
I had experienced very good and friendly service and would commend Iglu Ski to my friends.
Disheartened to notice my contact details (wrong address & misspelt name) were incorrect on my booking confirmation despite meticulously telling the phone operator on the end of the line, letter-by-letter.
It was also surprising that while a transaction of over £1000 went through in the first instance of booking, a day later I received an email reminding me of an overdue payment of nearly £100. I do not understand why the company did not bill me for the FULL amount in one go, but felt the need to split it 90% and 10%?
Great customer service, accommodated all my requests and presented me with various options. I have used Iglu Ski before, and I will use then again in the future.
Exemplary service from Tom Gooding -
Very helpful and not too sales focused, focused on the customer thank you.
Having recently booked a ski trip with Iglu Ski I found the pricing very confusion and the rep dealing with out booking was not that clear. It seems there are supplements to be paid for each room on top of the price shown on the website - bit misleading.
The confirmation email only had 1 room marked on it which meant I had to make a quick call to yourselves to double check we had 2 rooms - the rep I spoke with was very friendly and helpful and confirmed all was well and that the form was not updated properly when my booking was made.
We have booked a number of holidays with Iglu Ski and overall I find them very good.
Very helpful staff. Scotty took time to help me find an alternative holiday when my first choice was full.
Very efficient and helpful.
Nick Heriot-Hill was brilliant and extremely helpful. Not only did he help me with this holiday he has also given me ideas for my next one!
Only just done the booking .... but so far so good.
Lets see how things develop from here.
Very Helpful service in finding accomodation only for Val D'Isere during Christmas week.
Lucy was upbeat, clear and excellent
No problem with the booking.
Friendly, quick, honest.
Nick found exactely what we were looking for. Half term, tight availability, but he stuck on it and found us a great holiday
Very impressed with prompt reply to info request. Provided specific holiday details as requested and dealt with booking process efficiently. Thanks go to Nathan.
Mark was very friendly, professional & knowledgeable
Operator was very friendly, although they didn't call back when they said they would.
As a regular customer I have experienced nothing but the highest level of service and commitment to my requests!
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AAA Large Online Travel Agent of the Year 2013