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97% of our customers give us good ratings (1722 reviews)
Date Product Score Comment
26 Hour(s) ago

Ski holidays in Chalet Hotel Elisabeth in Kuhtai.

I dealt with a chap called Nick (double barrelled surname) who was both charming and efficient. So much so that I booked a New Year ski-ingholiday with him there and then although I was only speaking to him in reference to a February ski-ing holiday I am going on with a gang of ladies.

30 Hour(s) ago

Ski holidays in Chalet Parc Alpin in Meribel.

I was very happy with the 2 guys I spoke to at Iglu, Adrian and Justin who dealt with my bokoing very efficiently and were both very helpful.

32 Hour(s) ago

Ski holidays in Chalet Sophie in Val d'Isere.

Adrian was very professional, helpful and pro-active.

35 Hour(s) ago

Ski holidays in Chalet Rendl in St Anton.

Very efficient. Call back was within 10 mins of submitting an enquiry. Holiday all done and booked within a few hours.

36 Hour(s) ago

Ski holidays in Chalet Madeleine in La Plagne.

Very friendly, and efficient. Good communication by phone and email

45 Hour(s) ago

Ski holidays in Chalet Hotel L'Ecrin in Tignes Val Claret.

Tom was really friendly and helpful and made the research/booking process really easy.
I spoke to another Iglu guy the other day who was nowhere near as friendly and sounded like he was just doing his job for the commission... he should probably get some training in how to be good with customers.


Ski holidays in Chalet Hotel Abendrot in Ischgl.

I have been booking through Iglu for a number of years now and have always found them helpful always willing to oblige could do with some discount as we are long standing customers!!!!


Ski holidays in Chalet Hotel Hermann in Solden.

yes was easy and no hassle booking thanks a lot


Ski holidays in Hotel Neue Post in Zell am See.

Good site and excellent communication with staf by both email & telephone.


Ski holidays in Park Hotel Beausite in Zermatt.

Excellent service. Got the holiday i wanted.


Ski holidays in Hotel Ambassador in Zermatt.

Dealt with Justin, he was really helpful and very informative, we were recommended to book with Iglu by our friends who are also holidaying with your company at New Year so were really pleased to of had such good help from Justin.

Jackie Howells.


Ski holidays in Chalet Vallon in Meribel.

Helpful friendly guys to deal with who demonstrate good knowledge of the resorts and accommodation that's available.


Ski holidays in Chalet La Perle in Tignes.

Fast, accurate and helpful


Ski holidays in Chalet Monet in Les Gets.

Used before and will use again and recommend. Reps on phone always knowledgeable and efficient. Not so keen on endless pop-ups every time I fire-up computer - rather annoying.


Ski holidays in Chalet Elfie in St Anton.

Great communication and would always recommend a frien to book with Iglu Ski :-)


Ski holidays in Residence Ours Blanc in Les Deux Alpes.

Very helpful and patient staff (Richard) with a good knowledge and able to offer constructive advice.


Ski holidays in Chalet Flo in Morzine.

Ned was extremely polite and spoke to me as a person and not just some random caller. he knew the resort and was able to give me his opinion of it. he knew transfer times and good prices for the holiday we were looking for.


Ski holidays in Chalethotel Les Avals in Courchevel 1650.

very helpful


Ski holidays in Chalet Karl Riml in Solden.

very helpful and knowledgable


Ski holidays in Chalet Caron in Val Thorens.

Cynthia was exceptionally helpful - providing answers to our questions very quickly and in full. Cant fault the service.


Ski holidays in Hotel Moura in Borovets.

The guy at the Iglu call centre was really friendly and helpful, and didn't try to push "extras" on me, which was really nice.


Ski holidays in Chalet La Cognee in Les Gets.

Excellent service from Hans, just slight hiccup with computer generated email which had incorrect flight times even though correct ones booked - clarified and sorted in 5 mins. 3rd holiday booked with them - consistently helpful & would recommend. Sally B, Devon


Ski holidays in Hotel Aalborg in Les Deux Alpes.

These e mails are not for me but for someone else!

Our response:

Thank you for your reply to our feedback request. This email is for your sister who made a booking with us and I believe your email address was used for the booking. We have now replaced it with hers. I do apologise. You will not receive further communication from us.

Kind regards,
Linda Kovacs
Head of Customer Services


Ski holidays in Hotel Derby in Sauze d'Oulx.

A good service, with nice representatives


Ski holidays in Chalet Namika in Alpe d'Huez.

The first advisor I spoke to did not seem knowledgable and had difficulty in checking if the chalet was free, and could not tell me flight times. I called him back the following day as he asked me up and was told he was not even working that day!

The people I spoke to that day were helpful and I booked the holiday. The service just seemed slightly inconsistent.

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