Excellent customer service and helpfulness
Damian was very helpful on the phone which made me book the holiday through him.
Very helpful, feel they are really taking care of us. Arranged a good price, knowledgeable about the packages. Thank you Harriet.
Also useful that other advisors can pick up the booking and assist (Thanks Ian).
One minor point for improvement - confirmation e-mail was a little sketchy on some details, e.g. stated 1 room, when we have booked 2 rooms. Sounded like possibly a system issue.
We changed the numbers in our party and the places we wanted to go so many times but Damien was brilliant and always came up with other suggestions until we finally reached a decision. Looking forward to our holiday now.
Mark the Igloo sales rep was v helpful and no hassle.
I intially enquired with Laurieann whi was incredibly knowledgable and helpful when it came to recommending holidays that suited our budget and preferences. He patient and ongoing service was hreat. When we decided to book, it was a day Laurieann was not in, so i got through to Mark who was equally pleasant and helpful amd booked our holiday for us.
Great service all round.
Very happy with the booking service Found the Holiday we wanted from Heathrow
We do not like budget flights and your company provided us with the only holiday that uses B.A. Flights. We live 5 miles from Heathrow and the cost of our holiday was very good considering the Flights and accommodation. I think there will be lots of people who would like to fly with non budget airlines and would feel assured that they are getting a good service
Friendly and very efficient service. Very pleased.
Wish they had told me upfront that I was booking an Inghams holiday.
Sound advice from a good sales rep (Mark Francis) who quickly figure out exactly which features were important to us and had some good suggestions. website was straightforward and had some great features like the shortlist button and a comprehensive breakdown of prices and dates etc.
I spoke to Lisa who was very personable and helpful
Very friendly and helpful. Quick to call back after a missed call or left message.
Very professional and helpful, no trouble booking our holiday..
Very patient people who offer fantastic value for money with a wide range. Consistently excellent.
Excellent quick service, Ian was very helpful.
One of the nicest and most pleasant sales personnel I have had the pleasure of dealing with when booking my holiday. Known as Damien.
Harriet was brilliant. Efficient, helpful and with great attention to the details - a super front to the company. Thank you.
Honest pricing, telephone booking rep knowledgeable and pleasant. Booking seems good value for money.
Quick, efficient and good phone mannerOn 29-Nov-2015 the customer changed their rating and added:Excellent
Good selection of offers, friendly & helpful. Not excellent as I had to follow up for updates
Called and asked them to search by sensible flight times to the Alps. They did this, called me back swiftly and I booked the deal.
Hope the holiday is as good as the service.
Professional, quick and efficent
Great deal price. Knowledgeable and efficient booking. This is how to do it. Thanks
The service from Guy was very good. The hole booking process on the phone was easy and quick.the only negative things were not much information was was given about future info from Nelsons and there was no info about ski hire and lift passes on your web site.
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