Generally good, though a couple of minor errors on the final invoice such as my son being titled Mrs instead of Mr..!! Otherwise good knowledge of the area where I was booking into etc
extremely helpful including ringing back after checkimg further info
Very helpful polite staff who were quick to respond to queries. Excellent price too
For the second year, all the pain of searching for the perfect holiday taken away. The knowledgable sales staff make the process so easy from start to finish.
Jake was very knowledgeable about the resort and what would best suit our party's requirements
I have now used Iglu several times for booking a group ski holiday. Christian is a great help, he understands the needs of the group and always comes up with viable suggestions. Christian will be our first port of call for next time
Easy to understand website with appropriate search & filter - great follow up; both professional & efficient by Richard
Ella was absolutely great, so helpful and efficient.
(Wengen outward 14/02/2016)
Absolutely great service from Adrian Scott really friendly, helpful and accommodation. As we had such a large group to book for.
The customer service was excellent. The staff were able to help me with all my questions and requests in an efficient and timely manor. Very helpful!
Really good company, provides good choice of hotels, and do not have to wait on the phone to speak to them. Staff all excellent!
Booked with you guys 3 times now and you've been brilliant
Special mention for Damian James who has been a star in helping me with my latest booking.
Responses to my questions were very quick and filled with detail. Loved the added personal touches such as suggestions of good bars and restaurants and the fact my representative had visited my resort before.
Really good service. Very helpful at every phone call. Always called back when they said they would and very patient. Guy is particularly good. Hope the holiday lives up to the service.
Thank you so far.
Prompt, listened, knew about the resort.
Couple of party details wrong on booking but good apart from that
very quick efficient knowlegable and helpful, as well as great value
Spoke to a pleasant and knowledgable young man who sorted our holiday within 5 mins...very efficient. Thanks.
good service from Guy-he helped me get away at short notice for a bit of spring skiing
But Mark Warner very disappointing - cold cooked breakfasts, no hot milk for coffee, slow service at dinner, canned "music" and a "swimming" pool that was rather a stretch of the imagination.
Very efficient and helpful
As ever good service on the phone.
Everything was really easy, no complications.
Helena was extremely friendly, polite, patient and enthusiastic. Just hope the holiday is as good.
You do not currently have any holidays in your shortlist.
You currently have in your shortlist.
"Just home from Christmas in Val d'Isere... this was the best ski holiday I have ever been on. Val is stunning, the hotel fabulous, staff sensational and skiing out of this world. We booked through Iglu. They were fantastic. Peter had great ski knowledge, offered advice and went the extra mile. " - Pamela (Dec 2015)