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Having recently booked a ski trip with Iglu Ski I found the pricing very confusion and the rep dealing with out booking was not that clear. It seems there are supplements to be paid for each room on top of the price shown on the website - bit misleading.
The confirmation email only had 1 room marked on it which meant I had to make a quick call to yourselves to double check we had 2 rooms - the rep I spoke with was very friendly and helpful and confirmed all was well and that the form was not updated properly when my booking was made.
We have booked a number of holidays with Iglu Ski and overall I find them very good.
Very helpful staff. Scotty took time to help me find an alternative holiday when my first choice was full.
Very efficient and helpful.
Nick Heriot-Hill was brilliant and extremely helpful. Not only did he help me with this holiday he has also given me ideas for my next one!
Only just done the booking .... but so far so good.
Lets see how things develop from here.
Very Helpful service in finding accomodation only for Val D'Isere during Christmas week.
Lucy was upbeat, clear and excellent
No problem with the booking.
Friendly, quick, honest.
Nick found exactely what we were looking for. Half term, tight availability, but he stuck on it and found us a great holiday
Very impressed with prompt reply to info request. Provided specific holiday details as requested and dealt with booking process efficiently. Thanks go to Nathan.
Mark was very friendly, professional & knowledgeable
Operator was very friendly, although they didn't call back when they said they would.
As a regular customer I have experienced nothing but the highest level of service and commitment to my requests!
spoke to 2 people and they were very helpful indeed,
Excellent, fast and efficient booking service from Christian.Answered all my questions, and I booked with confidence.
very helpful and personal service
It was great to be able to speak to a person and discuss through a few things, rather than tick a few boxes on the computer and hope i got in right. Spoke to Mark who was both help and knowledgeable and gave me a direct line to contact if i had any queries or issues. Sure enough later on i had a query, the phone was answered quickly and i was re assured. many thanks iglu for providing a personal service.
The fact that they are open on the weekend is very helpful. I was able to book my holiday vey quickly and the customer service was great.
Booking the trip with Nick was excellent he really knows his stuff and makes very good suggestions.
However the people handling the booking have got the price wrong so now I need to sort it out, so only good.
Quick to contact me back and supplied all the information I needed.
Superb service, thank you
Well informed and helpful
Excellent service. Highly recommend
Very good and helpful. Very nice girl and very polite
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AAA Large Online Travel Agent of the Year 2013