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Quick, efficient and very helpful. Thank you.
Always professional, and then delivered a price that beat anything else I could find.
Clear, efficient communication with friendly staff. Harriet was the agent I dealt with and she was fab!!
Great website. Good prices.
Great customer service and quick response times
Knowledgeable staff with helpful suggestions.
Excellent service, very helpful and informative.
Easy to use website with all the info i needed. Helena in booking was really helpful.
Damien was knowledgeable and efficient
Friendly service. Able to deal with your specific agent made the booking process very efficient.
jim was very helpful and willing to helpOn 17-Apr-2015 the customer changed their rating and added:from what I have dealt with very good servive
Quick efficient service.
Very slight difficulty in hearing (old ears) due to being also able to hear a second person at the Iglu end almost as loudly as the person addressing my holiday plans.
Amazing customer service from Boyd!
Good company, knowledgeable and willing to find the best holiday to suit your needs.
was told the agent would call me back in 5-10mins having confirmed flights which were in short supply. They did and offered a good rate for my holiday.
Easy booking. Elliott was friendly and helpful.
Excellent: knowledgeable, efficient and friendly booking handling by Nick, thanks!
Harriet was very efficient & friendly.
Adrian Scott contacted me the day after I sent my enquiry. Found me what appears to be an excellent chalet in Alpe D'Huez and so far has provided an excellent service.
Over all good -- BUT ONE SIGNIFICANT ISSUE:
Our booking Ref 451557 stated and advice given over the telephone -- stated flight ref MON TBA -- I was told this was a Monarch flight -- and advised TERMINAL 2 Manchester flight -- so booked car in Terminal 2 car park -- arrived qued in the Monarch check-in que for 15mins to be told NOT MONARCH -- after considerable investigation tuned out to be a JET2 Flight from Terminal 1 -- which is a 15 min rush with luggage etc.
We were fit and able with no children in tow so made it OK !!! Phew !!! -- But could have been a disaster if we had not acted quickly (we know Manchester airport well) and rushed to JET2 Check I -- we were the last to check in !
PLEASE DO NOT LET THIS HAPPEN TO OTHERS
A good customer experience and I felt confident in dealing with Thomas who was very courteous and helpful.
Kept me well informed, chased about the right amount of time without being too persistent.
Lack of detail provided - nice people but missed a few key bits of information that would have been helpful to know up front.
very helpful, prompt and courteous advice provided by Eliot and Damian. Thank you
I would have preferred to go between poor and good... Service was reasonable, however, I felt it was improved when I dealt with people other than the main guy we ended up with as he didn't really seem bothered. I am also still waiting for him to let me have the updated e-mail so that we can pay, but again, he's possibly not bothered about this either. Ultimately, this has left a mildly sour taste...
Just booked a Christmas ski break for a group of 10. Service I was given was excellent. I was after a good deal and I felt iglu did their very best to find me the best offer available. Salesman was very patient and helpful and I thought his service was excellent. I would have rated the whole experience Excellent but have been asked by iglu to pay balance of holiday 16 weeks before travel. We were all a bit surprised by this as it is longer than other companies.
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"I was so impressed with the way Laura handled my initial call that as soon as I got home I decided to forget all of the other agents and companies and call her straight back and book the holiday. Thank you again Iglu for being so user friendly and more importantly thank you to Laura for being such an asset to your company and the sales profession."