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Wed - Thu 8am-10pm
Fri 8am-9pm
Sat 9am-8pm
Sun 10am-10pm
Expert Advice and Booking
020 8542 6658
97% of our customers give us good ratings (3279 reviews)
Date Product Score Comment
30 Hour(s) ago

Ski holidays in Chalet Panda in Les Arcs 2000.

Marco who dealt with our enquiry was very helpful and efficient and very prompt in responding to requests for further information on other holidays. We have used Igluski again this evening to book another holiday and always recommend them. To friends

36 Hour(s) ago

Ski holidays in Chalet Panda in Les Arcs 2000.

Helpful staff but it's poor that the website doesn't show you the real availability of the chalets.

40 Hour(s) ago

Ski holidays in Chalet Motxo in Soldeu el Tarter.

Great customer service, fully catered for my requirements, bent the rules a little too for me :o) Very happy customer, I spoke to Richard in sales

46 Hour(s) ago

Ski holidays in Chalet Les Arols Bleus in Meribel.

Wayne has been brilliant in helping me and my group plan our ski trip for 2016, nothing was too much trouble

47 Hour(s) ago

Ski holidays in Hotel Kandahar in Val d'Isere.

Jennifer dealt with my questions quickly and efficiently, and was happy to follow,up requests re lift pass and the room after my initial booking, calling me back several times

02-Sep-2015

Ski holidays in Chalet Hotel Bérangère in Les Deux Alpes.

With little trouble Iglu found me a trip to suit my needs

02-Sep-2015

Ski holidays in Chalet Anais in Val Thorens.

Jim did everything I asked and replied to my calls. One mistake in the booking but quickly corrected.

01-Sep-2015

Ski holidays in Chalet Julien in Les Arcs 2000.

The service was excellent and quick. The advisor was very helpful and knowledgable about the resort and was able to sort out the ski rental no problem.

31-Aug-2015

Ski holidays in Hotel Alte Post in St Anton.

The sales representative, David Elliott was knowledgable about the resorts, which allowed me to make an informed choice.

30-Aug-2015

Ski holidays in Chalet Hotel Elisabeth in Lech.

Quoted price was increased by supplement by operator.

Our response:
Sir - thank you for your feedback. I can see that the chalet hotel in this instance has rooms of differing types. The room you are occupying does indeed attract a supplement.

Best Wishes

Peter

30-Aug-2015

Ski holidays in Chalet Hotel De Champoluc in Champoluc.

usual speedy response and result

28-Aug-2015

Ski holidays in Club Med Val d'Isere in Val d'Isere.

Excellent service offered, prompt and efficient.
Thanks

28-Aug-2015

Ski holidays in Chalet Camarine in Meribel.

Richard was great, really helpful, went out his way to find out extra info and was very easy to deal with.

28-Aug-2015

Ski holidays in Chalet Fleurie in Avoriaz.

Excellent customer service. Rang back promptly to confirm details. I felt I got a great deal and look forward to my holiday.

28-Aug-2015

Ski holidays in The Fairmont Banff Springs in Banff.

Nick was very helpful and friendly.

27-Aug-2015

Ski holidays in Le Village Apartments in Les Arcs 1950.

Personalised service, team who know resorts really well, good value and easy to book with.

27-Aug-2015

Ski holidays in Chalet Marilyn in Tignes Le Lavachet.

Friendly, efficient service and no long phone queues - great!

27-Aug-2015

Ski holidays in Chalet Hotel Champs Avalins in Val d'Isere.

Daniel was helpful in arranging our holiday. Thanks

27-Aug-2015

Ski holidays in Hotel Breuil in Cervinia.

Overall you have to say poor, I called up and the guy discussed things, he explained that he needed some answers but it would be next day, ok no problem. He explained that he was off the following day abut he would e-mail and then his boss or one of his colleagues would call me up to discuss everything.

Guess what nobody called, I had to call them back, why do people behave like that and think that nobody notices.
I called again, no apologies, once we made the second contact then things went reasonably ok.
Overall a poor rating, way lower than what it should be and I have taken the time to respond, how many don't?

Our response:
Sir - thank you for your honest and frank feedback. I understand your frustration and your experience isn't indicative of our usual standards. I offer our sincere apologies. It does appear as though that were a series of communication issues between individuals, which we are in the process of addressing. Please be assured that no discourtesy was intended.

Best Wishes

Peter

27-Aug-2015

Ski holidays in Chalet Hotel Les Grangettes in Meribel.

Very helpful, accommodating and responsive from josh Fulton

27-Aug-2015

Ski holidays in Chalet Isba in Meribel.

Nick went beyond the call of duty to find us a chalet big enough and lovely enough. We're looking forward to our holiday

26-Aug-2015

Ski holidays in Hotel Lebzelter in Zell am See.

polite,helpful,and straight forward

26-Aug-2015

Ski holidays in Chalet Aries in Val Thorens.

No problems

25-Aug-2015

Ski holidays in Lac Salin Spa & Mountain Resort in Livigno.

Spoke to Nick , really helpful and very easy booking process. have used before and will use again

25-Aug-2015

Ski holidays in Hotel Aalborg in Les Deux Alpes.

Very good service by phone for booking. Got best price for exactly what I wanted.

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What our customers say

"I was so impressed with the way Laura handled my initial call that as soon as I got home I decided to forget all of the other agents and companies and call her straight back and book the holiday.
Thank you again Iglu for being so user friendly and more importantly thank you to Laura for being such an asset to your company and the sales profession."