Lisa Haycock was a superb sales agent and helped me with many questions. I enjoyed very much working with her to book a holiday.
Good service. Helpful staff member
Very helpful ski advisor.
Extremely helpful and easy. Skiing holiday booked, no stress!
Very helpful when i had to change my dates as i had to be at university explain costing well
Max was very friendly over the phone and a great help in arranging the holiday for me. Amendments and communications were handled in a professional and timely manner.
The price for the holiday was incredible too!
Quick response, even when out of the office.
Provided useful input that was not obviously available on the web and recommendations I would not have found otherwise.
Dealt with my booking in an efficient manner. However settlement in full 17 weeks prior to going seems excessive.
Jake was amazing, he has catered to our every need and been on call throughout the whole experience. 10/10 Thankyou!! Would definitley book again through iglu .
Although the telesales operative was in training she was very polite and thorough.
Iglu were very responsive when I first contacted them, providing me details of holidays which fitted my criteria. Then my circumstances potentially changed, they stayed in touch whilst I confirmed with friends what we were doing. Once a final decision was made, the system wouldn't book is in. The guy we were dealing with contacted his boss to let him know what the problem was and despite her not being at work, she picked up the issue There and then, dealing with it first thing the next morning. We got the holiday we wanted from the airport we wanted. Thank you
Mark was very helpful and efficient. He did what he promised and got back to me when he said he would. If he didn't know something he found out immediately and called me back. It's refreshing to talk to someone who can do their job properly!!!
Spoke to Courtney Spencer who did a great job, have used Iglu ski several times and will continue to do so - have always had great service and great trips, thank you
Mark could not have been more helpful and professional throughout our conversations, and worked hard to get us the best holiday package. The service he provided was the main reason we booked with Iglu.
Friendly staff & their working hours are great - very stress free.
Jim Hardy was very helpful in putting together a ski package with people flying from different airports. He was also clear and precise about the package.
Helpful staff, good service
I spoke to three several representatives with varying helpfulness.
I dealt with Richard Parkinson and he made our experience very simple.
Good options within 24 hours and informative throughout the process.
Damian was really helpful and most importantly knew what he was talking about.
Informative, easy to use and quick.
Since receiving the email promoting the Chalets available and making contact the response has been great no matter how many different enquiries. the responses received instilled trust in booking through IGLU which is ultimately why we commenced with the booking in question
The website indicated a reduced rate for the week, which is why I chose to book through Iglu rather than SkiBeat. The Iglu rep said this was a mistake but was able to offer me a £10 reduction (instead of the £34 advertised). The website has since been updated.
The rep was very helpful but I believe you should honour the price advertised.
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