About Iglu | Iglu Ski
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About Us

Iglu specialises in ski and snowboarding holidays (IgluSki.com), trips to Lapland (IgluLapland.com) and cruises (IgluCruise.com). We are the UK’s largest retailer of ski holidays and following acquisition of Planet Cruise in June 2013, we are also now the UK's largest independent cruise agent.

Iglu Ski is now in its 18th year of trading and is proud to offer ski deals to over 200 ski resorts in 18 countries from over 60 ski tour operators. This gives us the absolute best variety of ski holidays anywhere and the ability to find the perfect ski holiday for our customers.

Discover your perfect ski holiday with us now, search ski holidays, ski deals or ski guides.

WELCOME TO THE UK'S NUMBER 1 SKI TRAVEL AGENCY



 

COMMITMENT TO CUSTOMER SERVICE


We have over 40 in-house experts based at our offices in Wimbledon, who each have extensive knowledge and are committed to finding you the right holiday at the best value. Collectively, we have 17,000+ days skiing between us, so we really have been around! We know every nook of every mountain — and with over 250,000 holidays on our site, there is nobody that comes close to matching our expertise and variety.

Meet the Iglu Ski Team

OUR INDEPENDENCE


We are a completely independent company and are not financially connected with any ski tour operator. This fully independent viewpoint lets us go the extra mile to find you the best choice, unlike many high street retailers. We can provide unbiased, impartial and honest advice on ski holidays. We offer over 90% of the UK ski package holiday market, meaning there aren't many stones left unturned.
 



SECURITY AND FINANCIAL PROTECTION

Customers can be sure that their money is safe with Iglu Ski, we are financially secure and members of both ABTA (in fact, our CEO Richard Downs is on the Board of Directors) and ATOL.

Book with confidence

As a member of ABTA, we benefit from ABTA's assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting our customer’s money if the supplier/tour operator fails. Other services such as hotels or flights on their own may not be protected and you should ask what protection is available. Our flight-inclusive packages, where we're the principal, are financially protected by our substantial Air Travel Organisers Licence (ATOL, #2987). Customer will be issued with an ATOL Certificate outlining proof of your protection upon booking. All other holidays, where we are the principal but do not include a flight, are protected under Iglu’s Association of British Travel Agents bond (ABTA, #J0332).

Package holidays with flights, where we act as an agent for licensed tour operators are ATOL Protected by the Civil Aviation Authority and an ATOL Certificate outlining proof of your protection, including the ATOL number of the relevant operator will be issued immediately upon booking. ATOL Protection extends primarily to customers departing from the UK.

Example Certificate

More information regarding ATOL.



FEEFO CUSTOMER SERVICE RATINGS

We are so proud of our customer service that we have teamed up with Feefo to allow our customers to freely comment about their transactions and create reviews on our website. Feefo independently collects the customer feedback and all reviews posted are genuine.

Iglu Ski strives to keep to our 98% satisfaction rating. View our recent Feefo reviews here.