| Date | Product | Score | Comment |
|---|---|---|---|
| 22 hour(s) ago | Ski holidays in Chalet Hotel Crystal 2000 in Courchevel 1850. |
Excellent
|
The guy was extremely helpful and friendly. I was really pleased with the service |
| 27 hour(s) ago | Ski holidays in Hotel Pirin in Bansko. |
Good
|
The two gentlemen I spoke to were very nice and a great help. What let Iglu down was the quality of the telephone connection. I presume this was due to poor headsets. I was cut off during the first call after only being able to hear the first half of every sentence! The second call to another guy was better, but the connection was still not great. |
| 13 Dec 2018 | Ski holidays in Chalet de Verbier in Verbier. |
Excellent
|
Fantastic customer service as always in both the sales and payment teams! |
| 07 Dec 2018 | Ski holidays in Chalet Hotel Les Cimes in Alpe d'Huez. |
Excellent
|
Really good service from Iwan Williams at Iglu - really responsive, always quick to respond to all and any query and made booking a quite complicated trip a joy! |
| 07 Dec 2018 | Ski holidays in Chalet Natalia I in Meribel-Mottaret. |
Excellent
|
Liam found me a great holiday as the holiday I wanted was full , he was quick and sorted ski travel, he was also extremely polite |
| 06 Dec 2018 | Ski holidays in Chalet Hotel Abendrot in Ischgl. |
Excellent
|
Alice Barlowe was pleasant, polite and professional throughout my booking. She was tenacious in securing two trips for me when originally it looked like the flights were sold out. She kept me informed throughout the process and always phoned me when she said she would. Excellent work, Alice! |
| 06 Dec 2018 | Ski holidays in Chalet Les Montagnettes in Belle Plagne. |
Excellent
|
I felt that I was understood and well informed. All the booking procedure was done efficiently and very straight forward. |
| 06 Dec 2018 | Ski holidays in Chalet Roselin in Les Arcs 1950. |
Excellent
|
Iglu’s Customer service is always good. Their staff are always friendly & chatty & you also get the benefit of their personal experiences of snow resorts. I like the amount of communication you get, both by phone & by e-mail. Yes I would recommend & yes I will use them to book my next snow holiday |
| 04 Dec 2018 | Ski holidays in Hotel Savoia Debili in Sauze d'Oulx. |
Excellent
|
Friendly and helpful staff who were prepared to "go the extra mile" to sort out a very good deal for our ski holiday. |
| 02 Dec 2018 | Ski holidays in Hotel Goldenes Kreuz in St Anton. |
Excellent
|
Great service, thanks! |
| 02 Dec 2018 | Ski holidays in Hotel Sport Berger in Saalbach. |
Excellent
|
Great service, very helpful and friendly |
| 01 Dec 2018 | Ski holidays in Hotel Marietta in Obertauern. |
Excellent
|
Thomas was extremely helpful knowledgeable and polite |
| 29 Nov 2018 | Ski holidays in Hotel Austria in Niederau/Oberau. |
Good
|
THE BOOKING PROCESS WAS A BIT SLOW BUT OTHERWISE FINE. |
| 28 Nov 2018 | Ski holidays in Club Med Tignes Val Claret in Tignes Val Claret. |
Excellent
|
Great service from Lauren. Helpful, responsive and did what she said she would do. |
| 27 Nov 2018 | Ski holidays in Hotel Les Champs Fleuris in Morzine. |
Excellent
|
Great service from Dec. Our requirements changed and he was always helpful in providing new information and his responses were always quick. Second time we've used Iglu and would use them again. |
| 26 Nov 2018 | Ski holidays in Chalet Corniche in Tignes. |
Excellent
|
Everyone was really friendly, helpful and efficient. The whole booking |
| 25 Nov 2018 | Ski holidays in Apartment Lorenzo in Val d'Isere. |
Excellent
|
Phillip. A truly kind soul. |
| 24 Nov 2018 | Ski holidays in Hotel Le Menuire & Spa in Les Menuires. |
Excellent
|
I am so pleased I contacted Igluski and dealt with Laura. I got great service, she was so helpful and interested in my questions and answered with great knowledge and enthusiasm. Thank you I think we got a really good holiday but I'll tell you next year! |
| 23 Nov 2018 | Ski holidays in Santa's Hotel Holiday Club in Saariselka. |
Excellent
|
Really appreciated the help from Graham, from the original online questions and quote through to finalising the details. Found the experience relaxed and courteous and completely pressure free. Would rate these guys highly. |
| 23 Nov 2018 | Ski holidays in Le Montana Apartments in Val Thorens. |
Excellent
|
Quick, efficient, transparent, personable and customer focused. |
| 19 Nov 2018 | Ski holidays in Hotel Ibiza in Les Deux Alpes. |
Excellent
|
Mark was very helpful. I appreciate his patients during the booking process |
| 15 Nov 2018 | Ski holidays in Hotel Biancaneve in Sestriere. |
Excellent
|
Friendly efficient service |
| 12 Nov 2018 | Ski holidays in Chalet Etoile des Neiges in Meribel. |
Excellent
|
Very easy website and the operator I booked with was very helpful |
| 12 Nov 2018 | Ski holidays in Chalet Hotel Mariandre in Alpe d'Huez. |
Excellent
|
Service from booking team was exceptional. |
| 10 Nov 2018 | Ski holidays in Club Med Aime La Plagne in Aime La Plagne. |
Bad
|
Very bad service. They did not give me good information. |