| Date | Product | Score | Comment |
|---|---|---|---|
| 19 Feb 2019 | Ski holidays in Hotel Martin in Sauze d'Oulx. |
Excellent
|
Quick response patient and very easy to deal with |
| 16 Feb 2019 | Ski holidays in Clotes Apartments in Sauze d'Oulx. |
Excellent
|
Jake, who I dealt with was just absolutely fantastic and with service like that I will be booking through iglu again, and again. |
| 15 Feb 2019 | Ski holidays in Hotel Club Belambra Neige et Ciel in Les Menuires. |
Poor
|
Names on tickets were incorrect, lglu had to be chased up twice to correct. But the staff I was dealing with were all very pleasant, they did however need to be somewhat more effective. |
| 13 Feb 2019 | Ski holidays in Chalet Marilyn in Tignes Le Lavachet. |
Good
|
Good search functionality, and helpful staff on the phone. Pity you cannot book on line and that the photos of the property were only a selection of those available on the actual vendor site - floor plans are really helpful! |
| 13 Feb 2019 | Ski holidays in Hotel le Cret in Morzine. |
Excellent
|
I would have no hesitation about recommending David Elliott to anyone looking for amazing, courteous and proactive service. The five stars are for him! |
| 12 Feb 2019 | Ski holidays in Hotel Bergwelt in Obergurgl. |
Excellent
|
Amazing service and patience. We had complex requirements which he researched well and we arrived at a good solution |
| 10 Feb 2019 | Ski holidays in Hotel Biancaneve in Sestriere. |
Excellent
|
I have used iglu ski for about 5 years and have no complaints. Always easy to use online and when phoning |
| 08 Feb 2019 | Waterways of Holland & Belgium cruise on Boudicca. |
Excellent
|
The agent had access to the answers to our queries and was most helpful.and knowledgable.most |
| 08 Feb 2019 | Ski holidays in Chalet Hotel Les Grangettes in Meribel. |
Excellent
|
There was a few deals, but everyone seemed to be with crystal ski, which I refused(really bad experience with them a few years ago,) with having a budget, Iglu ski, worked hard and was great, they found us a holiday, would definitely recommend them |
| 07 Feb 2019 | Ski holidays in Hotel Le Christiania in La Clusaz. |
Excellent
|
Friendly efficient service. The staff could not find availability for our chosen holiday immediately but sent a request through to the provider and called as soon as they had a response the following day to confirm. Easy process and holiday boooked! |
| 07 Feb 2019 | Ski holidays in Sporthotel in St Anton. |
Excellent
|
Great customer service - provided some good options for a solo traveller which I hadn’t considered. Feels like the agent on the phone actually has some knowledge of the resorts they’re marketing. Competitive pricing consistent with the market. |
| 07 Feb 2019 | Ski holidays in Chalet Jennifer in La Tania. |
Excellent
|
Polite and helpful over the phone. |
| 06 Feb 2019 | Ski holidays in Alpinresort Sport & Spa in Saalbach. |
Excellent
|
Very professionally handled my queries and emailed me all instructions and updates |
| 05 Feb 2019 | Ski holidays in Chalet Cristal 5 in Val d'Isere. |
Good
|
Very helpful |
| 05 Feb 2019 | Ski holidays in Santa's Hotel Holiday Club in Saariselka. |
Excellent
|
Great service from Martin on what was a long and slightly complicated holiday purchase |
| 04 Feb 2019 | Ski holidays in Hotel Marietta in Obertauern. |
Excellent
|
Excellent friendly first class service, everytime we book with them everything runs smoothly. |
| 02 Feb 2019 | Ski holidays in Chalet Les Montagnettes in Belle Plagne. |
Excellent
|
They offered a prompt call-back service (at a time to suit us), the staff were helpful, friendly and knowledgeable and they kept us informed about crucial availability when it counted. They were even able to offer a discount. |
| 02 Feb 2019 | Ski holidays in Hotel Himalaia-Soldeu in Soldeu. |
Excellent
|
They have one of the few websites that give you accurate costing information and the staff i spoke to seemed prepared to go the extra mile .Some of the other company's i spoke to promised me holiday information but never got back to me .there loss. Especially a London based Chalet company. |
| 02 Feb 2019 | Ski holidays in Chalet Hotel Parc Victoria in Cortina. |
Excellent
|
Really knowledgeable, friendly and efficient. Resorts narrowed down to match our requirements and holiday booked without hassle. |
| 30 Jan 2019 | Ski holidays in Chalet Hotel Rosset in Tignes Le Lac. |
Poor
|
Poor command of english from some of their telephonists. The sales staff talk at 100mph and seem in a hurry to finsih the call |
| 30 Jan 2019 | Ski holidays in Hotel Planibel in La Thuile. |
Excellent
|
Great service. Knowledgeable representative. Offered discounts not advertised on line. Will recommend to friends and family. |
| 29 Jan 2019 | Ski holidays in Village Montana Hotel in Tignes Le Lac. |
Excellent
|
We were extremely impressed by the service of IgluSki - especially given that we made our request after 8pm on Sunday night, less than half an hour later our perfect ski holiday was all booked up. Thank you very much - will definitely be back... |
| 29 Jan 2019 | Ski holidays in Chalet Hotel Parc Victoria in Cortina. |
Excellent
|
Yes |
| 29 Jan 2019 | Ski holidays in Chalet Hotel Le Savoie in Val d'Isere. |
Excellent
|
Iglu helped us not only book but get a better deal, sort out the rooms we wanted better than going direct to the actual holiday company! |
| 28 Jan 2019 | Ski holidays in Chalet Matterhorn in Meribel. |
Bad
|
Firstly I booked through iglu ski,but in actual fact we were with ski total.I can never understand why we always seem to pay more than anybody else in our chalet.There was no rep of iglu ski or ski total to meet us.we were unable to buy our lift passes on the transfer and we only just made it to the ski hire shop before it closed.Nobody told us that our chalet hosts have 2 days off now,we may as well of gone self catering and it’s ruined the social aspect of the chalet.Holiday costs are up and service is down.We are very dissatisfied |