What does Coronavirus mean for your ski holiday?

Coronavirus Travel Updates

On this page:

Our Statement
Refunds
ABTA and ATOL Financial Protection
Ski Operators' Statements

Our Statement

Update: 17:30 20.04.2020

We are continuing to work with our suppliers in order to be able to provide our customers with their options and solutions following the cancellation of holidays.

Where Curtailment letters, Refund Credit Notes or Refund updates have been issued to us, we have been sending them to customers. Please also double check your junk/spam folder or search for ski-email-inbox@iglu.com

As soon as we have monies paid back to us we are actioning refunds, but until the operators of the ski holidays have returned the money we will not be able to process the refund.

Update: 10:30 30.03.2020

As soon as we have had confirmation on the options/solutions from suppliers we have been contacting the lead passenger of each booking via phone or email.

If you haven't yet been contacted over the phone or email, it means we are continuing to work with the operator of your holiday, once we have had confirmation from them we will contact you directly.

Update: 15:30 17.03.2020

We are continuing to wait for advice from suppliers on options and solutions for customers who had their forward bookings cancelled. As soon as we receive specific information we will contact you by phone or email. Many suppliers’ priority is the return/repatriation of customers who are / were in resort.

Update: 10:00 16.03.2020

Unfortunately, all major ski areas in Europe and North America have closed for the Winter 19/20 season. This is hugely disappointing and affects a large number of customers who were due to travel.

We are working with holiday suppliers and package providers on their solutions for the situation, many of whom are working on repatriating customers who are currently in resort.

As soon as we have more information from the specific supplier you are booked with (via Iglu Ski) we will contact you either by phone or email. There is no need to contact us for the time being.

Iglu Ski remains committed to providing our customers with quality ski packages. We know that whether you are currently seeking the perfect ski holiday or are looking ahead to your upcoming holiday, you may have some questions about the effect of ongoing world events.

We are working closely with our suppliers, who are continually assessing the situation to ensure that they are operating in accordance with the latest advice from the relevant authorities. Customers who have booked should assume that their holiday will operate as normal unless we contact you to advise otherwise.

Refunds

We completely understand that customers may feel frustrated by the process of receiving a refund but we would ask for your patience and understanding at this incredibly challenging time. We are awaiting refunds from suppliers before we can action refunds.

ABTA and GOV UK: Latest advice, statements and policies

For country-specific advice, please see the UK Government’s information here.
For ABTA’s advice for consumers, please see here.

Ski Operators' Coronavirus Policies and Updates

For more information from individual ski operators, please follow the link for the ski supplier your holiday is booked with:

Club Med

Crystal Ski

Esprit

Inghams and Ski Total

Mark Warner

Neilson

Ski Weekends

Ski World

As we receive information from our suppliers we will update this page.

It’s worth remembering that:

By booking a package with Iglu Ski your holiday is financially protected.
As members of the ABTA, we follow an industry Code of Conduct, so where you have booked a ‘package holiday’ you specific rights and protections under UK legislation.
We are an industry-leading ski travel agent and have been trading for over 20 years.