We booked through Iglu Ski but chalet is managed by Ski Total. I really got the impression that the Courchevel team view guests as a necessary but irritating inconvenience. Our chalet hostess was great but she was really let down by the organisation behind her. Supplies not delivered so she ran out of essentials. Television didn’t work and no serious attempt to fix. The boot warming rack not functional although we got it working by buying our own extension lead, Ski Total made on attempt to fix. When we booked we were told that twins would be made up to be doubles but upon arrival not possible, no linen. Ski Total blamed Iglu Ski. Upon arrival, we couldn't get entry as we weren't given access code to building, luckily, we tripped over a staff member while we were wondering what to do. Although we paid for transfers, we took a more convenient private transfer to the resort but were refused normal transfer to return as local rep didn't take the trouble to confirm we had paid. Excuses for non-performance were reminiscent of excuses school kids, for example, I left my phone somewhere so didn't get any calls today, van broke down so couldn't ........ and so on. People would simply appear in the chalet to make social calls and our hostess had been instructed to prepare meals for other staff members so we found that a side door was being left open for them.
Accommodation & Value 1/5