97% of all our customers have given us a good rating (5819 reviews)

Date Product Score Comment
12 Jan 2020 Ski holidays in Hotel Del Clos in El Tarter. Excellent
In my provisional chat prior to booking, Leo put me at ease, explained everything & followed up with the additional details via email. He answered follow up questions quickly and when we booked everything was smooth & efficient. I wish it could be like this for all bookings with companies.
10 Jan 2020 Ski holidays in Akas Alp Apartments in Yllas. Excellent
The Website was very easy to use and the agent we spoke to on the phone was helpful and spoke clearly, helping us understand what we needed to know.
10 Jan 2020 Ski holidays in Hotel Le Menuire & Spa in Les Menuires. Excellent
Made sure is dealing with the same person. Have some good suggestions
06 Jan 2020 Ski holidays in Chalet Des Cimes in Belle Plagne. Excellent
I telephoned Will who carefully listened to what I required. After clarifying certain points Will was able to describe the resorts in detail and found us what seems to be the perfect choice within our budget. He could not have been more helpful. Tickets arrived by email on next work day.
So far so good.
06 Jan 2020 Ski holidays in Club Med Les Arcs Panorama in Les Arcs 1600. Excellent
Thomas was extremely professional and knowledgable. Super experience!
06 Jan 2020 Ski holidays in Hotel Aiguille Rouge in Les Arcs 2000. Excellent
Excellent service.
03 Jan 2020 Ski holidays in Chalet Eisfall in St Anton. Excellent
The operator was friendly, helpful and effective.
02 Jan 2020 Ski holidays in Hotel Iglika Palace in Borovets. Excellent
I always use Iglu to book skiing holidays as the people who answer the phone are skiers or boarders themselves and know the areas and what the facilities are like etc. They could not be more helpful and are a mine of information.
02 Jan 2020 Ski holidays in Hotel Spinne in Grindelwald. Good
Hi i spoke to a person called Will who got back to me very quick with all my questions answered them good quick reply so booked with them
30 Dec 2019 Ski holidays in Chalet Hotel The Lodge in Val d'Isere. Excellent
Quick friendly booking service
29 Dec 2019 Ski holidays in Hotel du Golf in Les Arcs 1800. Excellent
Booking experience excellent, all questions answered and extra work done to secure a solo booking.
24 Dec 2019 Ski holidays in Chalet Valluga in St Anton. Bad
I am really annoyed you insist with threats for full payment 3 months in advance and will never book though you again
23 Dec 2019 Ski holidays in Club Med Serre Chevalier in Serre Chevalier. Poor
gave a price for ski trip on a email then when came to book later that day was told price not correct so ended up paying £100 more.was unable to speak with person who gave original price was now on holiday,fortunate that!
22 Dec 2019 Ski holidays in Le Chamois d'Or in Val Thorens. Good
My experience with Iglu so far has been very good, Esther was excellent in replying to all my questions via email and worked with me to get a deal done in Principle.
Helena then picked up my inquiry via telephone which brings me to the reason I have only given four stars. The reason is due to the hand over between Esther and Helena, Esther had a half day and Laura was meant to pick up my inquiries into a booking and once Esther had gone home the communication ended via email so I had to call direct. This is the point when Helena picked up my Inquiry and finalised the booking for me due to her competency.
22 Dec 2019 Ski holidays in Chalet Yogi in Les Arcs 2000. Good
Nice company to deal with, didn’t quite get the booking right, but quickly rectified it. Would recommend.
18 Dec 2019 Ski holidays in Chalet Anthony in Reberty. Excellent
They were really helpful, easy to contact out of 'normal' hours and always answered my queries.
17 Dec 2019 Ski holidays in Hotel Planibel in La Thuile. Excellent
Professional manner, informative and efficient service. I have booked with Igluski on previous occasions and have never been disappointed. They are always my first option when searching for a ski trip and I would highly recommend them to others.
15 Dec 2019 Ski holidays in Chalet Louisa in Alpe d'Huez. Good
Got there in the end with the booking - very helpful staff who stayed in contact and made sure we were booked onto the holiday. Thank you
14 Dec 2019 Ski holidays in Chalet Tirol in Mayrhofen. Excellent
Good price and easy to book
12 Dec 2019 Ski holidays in Residence Le Cervin in Plagne Soleil. Excellent
Excellent advice and service, however, I suggest an option for holding last minute deals for 20-30minutes with refundable deposit if purchased as I needed to consult with a friend but lost the deal for the sake of 5 minutes!! Had to pay an extra £50 each for same hotel!!
10 Dec 2019 Ski holidays in Hotel Neuhaus in Mayrhofen. Excellent
Very efficient.
09 Dec 2019 Ski holidays in Hotel Strolz in Mayrhofen. Good
The booking was fine but I forgot to ask about my ski lessons.
08 Dec 2019 Ski holidays in Hotel Gustavia in Chamonix. Bad
The booking process is cumbersome and prone to mistakes. I spoke with an agent to book my trip and he booked one less night than I expected but charged me the same price. After realizing the mistake, they weren't able to offer me anything substantial to fix it
05 Dec 2019 Ski holidays in Hotel Josl in Obergurgl. Excellent
we asked for a particular holiday with times and a certain location and they found it for us. made booking easy. a pleasure to deal with
05 Dec 2019 Ski holidays in Winslow Highland Apartments in Bansko. Poor
I was overcharged by £120. Luckily Iglu keep a recording of telephone bookings, so after reviewing this they were able to confirm the mistake, and I was offered a refund for the £120 discrepancy. However, despite my assurance that I had been charged over the advertised price at the price of booking, they (at first) seemed to cast doubt on this, and at no point have I been offered an apology. Overall my experience has been below what I would consider an acceptable standard of customer service.