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Terms and conditions when extras are arranged through Iglu Ski

Where ski extra services are booked via Igluski.com acting as an agent or sub-agent, these items will be described as one of the following on your confirmation;

Lift passes:
Lift Pass -  (collect from lift pass office)

Ski Hire:
Ski Set - Skis [type of ski hire]

Where these items are defined as above and you have been advised at the time of booking that your ski hire is booked through ‘Ski Set’ and/or your Lift pass is booked directly with the lift pass company, the following applies;

Iglu ski will arrange for you to enter into a contract with our ski hire provider or lift pass provider. We act as an agent or sub-agent for these services & service providers and accept no responsibility for the services provided. We make the booking with the service provider based on your request / when a holiday booking is made - these items are not part of your holiday contract or, where a package is booked; included within your ATOL agreement.  The information we make available to you is provided in good faith.

Lift Pass 
Unless otherwise stated you will collect your lift pass from one of the lift pass offices shown on your voucher, please contact us before you go if you have any questions about this.

Ski Set - Skis
You will collect your ski hire from either a specific ski set shop in resort or you will be able to use any one of the shops shown on your ski hire voucher. Where, on the first page of your ski set voucher a specific shop is stipulated you can only use this shop.

Because the contract is with the service provider any queries or concerns relating to the services should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the service provider.

If the service providers make any changes to the services we have arranged for you we will contact you as soon as possible to advise you of the situation and options suggested by the service provider. We are not responsible for changes or cancellations made to your arrangements by the service provider. Until the full amount for the lift pass or ski hire is paid, we reserve the right to change the price and reserve the right to remove the service completely and issue you with a full refund for the specific items. 

If you wish to cancel or amend any of these services you should either call or email our customer care team. You, or a member of your party, may cancel your services at any time by giving us written notice by an email properly addressed to customercare@iglu.com Any such notice of cancellation/change must be given by the party leader. If you notify us by email you should receive a reply within 24 hours; if you do not receive one you should assume your email has not been received and must contact us again immediately.
As we may have incurred costs in relation to a cancelled service (including, without limitation, charges which are imposed on us by the service providers), you will be charged a cancellation fee per person which reflects the losses and costs which we incur in cancelling the booking as follows.

You may be asked to pay a small deposit of £5 per lift pass / hire item at time of booking / with your deposit payment. 

Cancellation Charges :

Number of days notice before departure  / Amount to pay

Standard cancellation terms;
15 Days +  £5 Admin fee for each service cost
0-14 Days - 100% of each service cost

No refunds will be made for unused lift passes or equipment in resort / once your holiday has started, We advise adequate travel insurance to cover for this type of scenario.

NB -‘Service’ is either lift pass of ski hire, boots, helmet etc

Amendments can be made free of charge until 15 days before departure, after that point any change will be considered a cancellation and the above charges will apply.

Please note: In all cases ski hire does not include breakage and theft insurance. Lift passes do not include carte neige / insurance